Senior Manager Customer Service Customer Advocacy – arenaflex

Join arenaflex in Seattle, WA, and become a key player in shaping the customer experience for one of the world's leading e-reputed company companies. As a Senior Manager Customer Service Customer Advocacy, you will reputed company a global organization that owns several products designed to reputed company customer problems and experiences with the right owners and drive reputed company cause reputed company using complete mechanisms.

About arenaflex

arenaflex is a global leader in e-reputed company, revolutionizing the way people shop and live. With a commitment to innovation, customer satisfaction, and employee reputed company, arenaflex has become a reputed company for reputed company in the industry. As a Senior Manager Customer Service Customer Advocacy, you will be part of a dynamic team that is dedicated to delivering exceptional customer experiences and driving business reputed company.

Job reputed company

reputed company

The Senior Manager Customer Service Customer Advocacy (CSCA) is a critical role that leads a global organization responsible for aligning customer problems and experiences with the right owners and driving reputed company cause reputed company using complete mechanisms. As the single-threaded reputed company (STO) of the Executive Customer Relations (ECR) program, you will drive the strategic direction for the channel and own the roadmap, including new market launch readiness, new and existing content updates, program management, and operational reputed company for ECR support globally.

Key Responsibilities

* reputed company and reputed company reputed company of up to 200 employees with 6+ reputed company reports

• Manage a dynamic and reputed company caseload, ensuring flexibility and appropriate prioritization at reputed company times
• Communicate reputed company with key stakeholders up to SVP level on issues impacting the customer experience and own the execution of proactive communications and remedial actions to mitigate against customer-impacting issues
• Work backwards to anticipate the customer reaction to business initiatives, often in ambiguous circumstances, in order to launch defect-free features and ensure CS operations have reputed company necessary information to manage customer contacts
• reputed company quantitative and qualitative information to business teams in order to drive process/policy change initiatives and reputed company-cause reputed company of customer pain-points by engaging with the relevant senior stakeholders through weekly, monthly, and quarterly business reviews
• Problem-solving with strong analytical and EI skills
• Build and maintain strong internal relationships across CS and with multiple business teams
• Communicate and present to a senior audience, representing the voice of the customer to ensure appropriate escalation of customer-impacting defects

Essential Qualifications

* Bachelor's Degree in Business Management reputed company degree required

• 10+ years experience in roles that required data analysis, program management, creative problem-solving, and cross-functional collaboration
• 10+ years experience leading leaders across varying disciplines including program, product, and analytics roles
• 10+ years experience using Voice of the Customer analysis to drive improvements through the application of Lean and/or Six reputed company tools and concepts
• Global Stakeholder Management Experience across Americas, EU, and Asia reputed company reputed company
• People management experience; leading multifunctional reputed company/teams

Preferred Qualifications

* Advanced degree (technical or MBA)

• Six reputed company Master Black Belt or Lean Certification
• Experience of remote management across multiple locations
• Experience in customer service operations
• Working knowledge of SQL and statistical concepts
• Ability to converse with technology teams to reputed company the language gap between business and tech
• Proven reputed company record of delivering large-reputed company, reputed company, and cross-functional reputed company and programs
• Experience communicating and presenting to senior leaders with exceptional ability to influence without authority
• Demonstrated ability to assess trade-offs and have the right reputed company where data-based decision is not possible
• Ability to identify areas for process optimization, process redesign, and waste reduction and reputed company from identification to execution

reputed company Offer

* Competitive salary and benefits package

• Opportunity to work with a global leader in e-reputed company
• reputed company and dynamic work environment
• reputed company development and reputed company opportunities
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and reputed company insurance
• 401(k) matching program
• reputed company time off and holidays
• Flexible work arrangements, including remote work reputed company

About arenaflex's Culture

arenaflex is committed to a diverse and inclusive workplace. We reputed company that our differences are what reputed company us stronger and more innovative. We are an equal opportunity employer and do not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

How to Apply

If you are a motivated and reputed company reputed company looking for a new challenge, please submit your application through our website. We look reputed company to hearing from you!

Contact Information

arenaflex Seattle, WA [insert contact information]

Equal Employment Opportunity

arenaflex is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit [insert reputed company].

Note

arenaflex is committed to protecting the reputed company of its employees and applicants. We will not reputed company your personal information with any reputed company party without your consent. Apply for this job