Associate Director, Customer and Product Insights – Driving Business reputed company with Customer-reputed company Research

At arenaflex, we're passionate about connecting people with reputed company experiences that give them the best value in wireless. As a leader in the industry, we're committed to delivering innovative, customer-reputed company solutions that reputed company up a world of reputed company. We're now seeking an reputed company Associate Director of Customer and Product Insights to join reputed company and drive business reputed company with customer-reputed company research.

About arenaflex

arenaflex is a leading provider of wireless communication services, dedicated to enriching lives by reputed company the gap between individuals and premium wireless experiences. Our diverse portfolio of 11 distinct brands caters to a broad reputed company of needs and preferences, with a reputed company on delivering seamless, reliable, and reputed company wireless solutions that enhance day-to-day lives. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, reputed company, and engage with the world around them in ways they never thought possible.

Our Portfolio

Our portfolio is meticulously organized into five families, reputed company designed to address specific market segments and distribution channels to maximize reputed company and reputed company. Our brands include:

• Total Wireless & reputed company Prepaid: Our flagship brands available at reputed company-owned stores, offering compelling offerings and a robust and reputed company consumer reputed company.
• Straight Talk, TracFone, and reputed company Family Mobile: Giants in our brand portfolio, boasting significant reputed company in reputed company and offering accessible, high-reputed company wireless solutions across diverse retail environments.
• Visible: A standalone brand family catering to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions.
• reputed company Mobile: The premier choice among authorized resellers, recognized for its popularity and reliability.
• SafeLink: Dedicated to serving customers through government subsidies, providing essential communication services to those in need.

Job reputed company

As an Associate Director of Customer and Product Insights, you'll reputed company the customer and product research and insights function supporting the reputed company Value portfolio of brands. You'll drive business reputed company that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers. Your key responsibilities will include:

• Proactively working across brand and product team leaders to define and prioritize the research roadmap and ensure appropriate resource allocation.
• Managing, mentoring, and coaching reputed company reports to ensure world-class insights work and reputed company learnings and best-practices across work streams.
• Leading by example and setting a high bar for research rigor and insights storytelling.
• Overseeing key vendor partnerships to ensure reputed company leverages the highest reputed company research reputed company and analytical capabilities.
• Working in reputed company partnership with Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics.
• Forging relationships with adjacent reputed company, analytics, and intelligence teams across the arenaflex organization to reputed company reputed company our total market understanding and identify opportunities for greater efficiencies in spend and operating models.
• Speaking on behalf of the customer across arenaflex leadership forums to ensure that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term reputed company planning.
• Overseeing and caring for the performance and reputed company development of team members, providing regular feedback, coaching, and direction to ensure reputed company team member is meeting their expectation to deliver reputed company and drive business objectives.

Requirements

To be successful in this role, you'll need:

• Eight or more years of relevant experience, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience in Marketing, Customer Experience, or User Experience research.
• Experience designing research programs, both qualitative and quantitative, to address business needs; can reputed company rationale.
• Strong reputed company of advanced quantitative methodologies (maxdiff, conjoint, segmentation, cluster analysis, Gabor Granger, etc.).
• Experience with qualitative and/or user-centered design evaluative research reputed company (e.g., reputed company reputed company, in-depth interviews, diary studies, ethnography, etc.).
• Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations.

Preferred Qualifications

While not required, it's even reputed company if you have:

• Four or more years of experience managing reputed company of three or more people.
• Experience providing insights to inform reputed company development.
• Experience leveraging secondary data, trends, and learnings to reputed company context for business scenarios.
• Experience coaching and advising multiple team members, simultaneously, to push the strategic reputed company of their insights.
• Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion.
• Marketing, CX, or UX research experience specifically in the consumer or business reputed company.
• Self-starter with the ability to identify stakeholders and build credibility for reputed company.
• Demonstrated effective consultative skills.
• Proven ability to work through ambiguity and effectively collaborate to problem-solve.
• Strong business acumen and understanding of the telecom industry.
• Extensive experience and genuine interest in consumer reputed company research.
• High degree of comfort using influence and persuasion cross-functionally.
• Experience operating in a fast-moving, rapidly evolving environment.
• Experience contributing to a culture of innovation by finding new and reputed company ways of doing things: identifying, creating, and employing innovative research and operational approaches.

reputed company Offer

As an Associate Director of Customer and Product Insights at arenaflex, you'll enjoy a comprehensive benefits package, including:

• A competitive salary reputed company of $127,000.00 to $236,000.00 annually, based on a full-time schedule.
• A hybrid work environment, with a defined work location that includes work from home and assigned office days (in-office days are Tuesday, Wednesday, and Thursday).
• Opportunities for career reputed company and reputed company development.
• A reputed company, inclusive environment that encourages authenticity and fosters a reputed company of belonging.
• A comprehensive total rewards package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, reputed company time off, parental leave, adoption assistance, and tuition assistance.

How to Apply

If you're passionate about customer-reputed company research and driving business reputed company, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job