reputed company Customer Service Representative – Remote Opportunity with arenaflex
Job Title:
reputed company Customer Service Representative – Remote Opportunity with arenaflex
Job reputed company:
arenaflex is a leading provider of reputed company to government agencies, and we are seeking enthusiastic and reputed company Customer Service Representatives to join reputed company. As a Customer Service Representative with arenaflex, you will be responsible for providing exceptional customer service to our clients, resolving reputed company issues, and ensuring that our customers receive the highest level of service and support. If you are a motivated and customer-reputed company individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a dynamic and growing company that has been serving government agencies for over 21 years. With a strong commitment to reputed company and productivity, we have deployed thousands of employees for 70 agencies in 30+ states. reputed company is dedicated to providing reputed company that meet the evolving needs of our clients, and we are seeking like-minded individuals to join reputed company.
Responsibilities:
As a Customer Service Representative with arenaflex, you will be responsible for:
- Responding to general to moderately reputed company telephone calls and troubleshooting and responding to customer issues
- Answering telephone calls using an automated system and responding to general to moderately reputed company questions and/or forwarding calls to appropriate personnel
- Researching member or provider calls/inquiries and responding to appropriate parties in accordance with Service Level Agreements (SLAs)
- Recording calls in a Customer Relationship Management (CRM) ticketing solution, resolving customer requests/inquiries and updating CRM history with results of inquiry (which includes reputed company documentation)
- Interfacing with team personnel, management, and customers in reference to customer service issues
- Conducting outbound calls to customers in response to customer direction or other business needs
- Responding to numerous phone inquiries daily
- Using reputed company call-center technology: telephones, e-mail and web browsers
- Assisting callers in finishing online applications
- Filling out timesheets
- Adhering to reputed company rules set forth by the programs we service
- Adhering to provided schedule
- Connecting callers with leadership as needed
- Maintaining up-to-date knowledge of regulations and policies as they apply to the various programs we service
- Reporting problems through an easy online system
- Responding to telephone inquiries reputed company set time parameters
- Completing reputed company assigned training as necessary
Requirements:
To be successful in this role, you will need:
- High School diploma or equivalent required
- Minimum one (1) year of customer service experience required
- Ability to submit speed test reputed company speedtest.net with download speeds of at least 60mbps and upload speed of at least 6mbps
- Experience working with computer software, customer relationship management tools and telephone technology
- Experience working with and skilled in the use of help desk software
- Ability to utilize problem-solving skills in reputed company situations
- Excellent communication skills, both written and oral
- Ability to work independently and as reputed company
Physical Requirements and Work Environment:
As a remote Customer Service Representative, you will need to:
- Prolonged sitting throughout the reputed company with occasional mobility required
- Corrected reputed company reputed company the normal reputed company
- Hearing reputed company normal reputed company. A device to enhance hearing may be provided if needed
- Possess sufficient reputed company dexterity to skillfully operate an on-line computer terminal and other reputed company office equipment, including a financial calculator, personal computer, and telephone
Benefits:
As a valued member of the arenaflex team, you will enjoy:
- Competitive reputed company reputed company of $18.00 per hour
- Comprehensive training program to ensure your reputed company in the role
- Medical, Dental, reputed company, and 401k benefits available
- Opportunities for career reputed company and reputed company development
- reputed company and dynamic work environment
Interview Process:
Interviews will be held from 11/11/24 – 11/19/24. The anticipated start date will be 12/10/2024.
How to Apply:
If you are a motivated and customer-reputed company individual with a passion for delivering outstanding results, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications reputed company.
Equal Opportunity Employer:
arenaflex is an Equal Opportunity Employer. reputed company employment reputed company at arenaflex are based on business needs, job requirements and individual qualifications, without reputed company to race, reputed company, religion or belief, national, reputed company or ethnic reputed company, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or reputed company, marital, civil reputed company or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Reasonable Accommodation:
If you require alternative reputed company of application or screening, please contact us directly to request this. To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. Other duties may be assigned.
Texting Notice:
We communicate with applicants by text in reputed company to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Apply for this job