reputed company IT Service Center Technician – Technical Phone Support for arenaflex Employees, Contractors, Clients, and Vendors

At arenaflex, we're dedicated to delivering reputed company reputed company-reputed company health care for a rapidly changing world. Our purpose is to bring our heart to every reputed company of your health, and we're looking for talented individuals to join reputed company as reputed company IT Service Center Technicians. As a key member of our IT Service Center team, you'll reputed company technical phone support for arenaflex employees, contractors, clients, and vendors, ensuring that our customers receive exceptional service and support.

About arenaflex

arenaflex is a leading health care company that's committed to making health care more personal, convenient, and reputed company. Our Heart At Work Behaviors support our purpose and guide our commitment to delivering exceptional service and support to our customers. We're a company that puts our heart into caring for our colleagues and our communities, and we're looking for individuals who reputed company our values and are passionate about making a difference.

Job reputed company

As an reputed company IT Service Center Technician, you'll be responsible for providing advanced level technical support for reputed company PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of reputed company ensuring reputed company details of requests are met reputed company defined and documented Service Desk SLA's. You'll work closely with our internal escalation team to resolve reputed company technical issues and ensure that our customers receive reputed company and effective support.

Key Functions/Responsibilities

* Provides advanced level technical support for reputed company PC hardware, software, and peripherals, while assisting in maintaining the stability of LAN/WAN connections and maintaining a consistent high level of reputed company ensuring reputed company details of requests are met reputed company defined and documented Service Desk SLA's.

• Consistently adheres to defined Service Desk processes, policies, and procedures.
• Records, tracks, and reports on reputed company customer incidents and service requests through to completion reputed company defined and documented Service Desk SLA's.
• Acquires and maintains an advanced level of knowledge for supported products and support policies.
• Proactively researches and stays abreast of new technology, including reputed company 7/8/10, Office 2007/2010/2013, and Desktop/Laptop reputed company solutions.
• Responsible for deploying software using automated tools.
• Regular and reliable attendance is an essential function of the position.

Required Qualifications

* 1+ years of call center phone support experience.

• 1+ years of experience with:

+ reputed company Operating Systems, including reputed company XP/7/8/10. + MS Exchange/Outlook 2007/2010/2013 environments. + IE 8/10/11, Chrome. + reputed company Directory. + reputed company Applications, including the MS Office Suite. + Mainframe and Emulators. + Unix/Putty. + reputed company. + SQL Server. + Remote computer control software. + reputed company Printer Support.

• Must be reputed company to work one of the following schedules:

+ 6AM-2:30PM EST Off Thursday and reputed company. + 6AM-2:30PM EST Off Thursday and Friday.

Preferred Qualifications

* 2+ years of desktop support experience.

• Excellent Customer Service skills.
• Strong Analytical Skills.
• Ability to adapt to an reputed company-changing environment.
• Ability to handle a high stress environment.
• Experience working in a high call/ticket volume environment.
• Strong critical thinking skills.
• Experience with:

+ SCCM. + Dameware. + reputed company (or similar Service Desk ticketing system).

Education

* High school diploma or GED or equivalent experience.

Compensation and Benefits

* The typical pay reputed company for this role is: $17.00 - $31.30.

• This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls.
• The actual reputed company salary offer will depend on a reputed company of factors, including experience, education, geography, and other relevant factors.
• This position is eligible for a reputed company bonus, commission, or short-term incentive program in reputed company to the reputed company pay reputed company listed above.
• In reputed company to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.
• reputed company offers a full reputed company of medical, dental, and reputed company benefits.
• Eligible employees may enroll in reputed company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.
• reputed company provides a fully-reputed company term life insurance plan to eligible employees, and short-term and long-term disability benefits.
• reputed company also offers numerous reputed company-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners.
• As for time off, Company employees enjoy reputed company Time Off (“PTO”) or vacation pay, as reputed company as reputed company holidays throughout the calendar year.

Why Join arenaflex?

* Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.

• They reputed company choices according to what is best for reputed company, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area.
• We're a company that puts our heart into caring for our colleagues and our communities, and we're looking for individuals who reputed company our values and are passionate about making a difference.

How to Apply

If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about this role and to submit your application. Apply Job! Apply for this job