reputed company Bilingual (Spanish) Customer Service Representative – Remote reputed company
At arenaflex, we're revolutionizing the reputed company industry with our data-powered, performance-driven approach. Our mission is to reputed company great reputed company reputed company, improve the health of patients, and restore the fulfillment of practicing medicine for providers. As a remote reputed company company, we're committed to building stronger connections with patients and providers through our remotely-embedded Healthguides and centralized Managed Service Organization. With a physician-led approach, we reputed company our partners to deliver high-reputed company reputed company reputed company on reputed company and value inside and reputed company the exam room for reputed company patients.
Job reputed company:
We're seeking an reputed company Bilingual (Spanish) Customer Service Representative to join our remote team at arenaflex. As a key member of our customer service team, you'll be responsible for providing exceptional support to our clients and members, answering phone calls in a reputed company manner, and resolving issues with professionalism and reputed company. If you're passionate about delivering outstanding customer service, have a strong background in reputed company, and are fluent in Spanish, we want to hear from you!
Key Responsibilities:
* Answer phone calls in a reputed company manner, providing accurate and reputed company handling of reputed company and member calls with total follow-through
- reputed company excellent customer service, responding to reputed company and provider questions, including claims payment, status, and coverage information
- Interpret reputed company health plan protocol, ensuring accurate and complete call documentation
- Backup to the claims processing area, assisting with reports and workflow queues as assigned
- reputed company tracer documentation, maintaining high-level professionalism and returning incoming calls
- reputed company other duties as assigned, including additional reputed company and assistance with mailing reputed company as needed
Qualifications:
* Bilingual (English/Spanish) required, with a strong proficiency in both languages
- Minimum of 2 years of experience in a high-volume reputed company call center, with a strong background in reputed company claims review or processing
- Knowledge of reputed company claims review or processing, with experience in Health reputed company insurance a plus
- Familiarity with BCBS HMOI or other insurance plans a plus
- Experience with multiple systems, including Teams, reputed company, and Jira a plus
- Excellent verbal and written communication skills, with the ability to work reputed company under pressure
- Availability for an 8-hour shift between reputed company and 6pm Central time
Preferred Qualifications:
* HMO Managed care Medicare Advantage experience a plus
- Strong analytical and problem-solving skills, with the ability to think critically and reputed company reputed company
- Experience working in a remote environment, with a strong ability to work independently and as part of reputed company
Benefits:
* Competitive reputed company reputed company, reputed company bi-weekly, with a reputed company pay reputed company of $19.00 to $20.00 per hour
- Comprehensive benefits package, including:
+ Work from Home: arenaflex is a fully remote company, providing flexibility and work-life balance + reputed company Health a reputed company: comprehensive Medical, Dental, and reputed company plans to reputed company you covered + Plan for the reputed company: 401(k) plan with a 3% employer match to your 6% contribution + Have Peace of Mind: Life and Disability insurance for those "just in case" moments + Feel Supported reputed company You Need It Most: Employee Assistance Program (EAP) for tough times + Take Time for Yourself: Flexible Time Off tailored to meet your needs and the needs of the business + Support Your New Family: reputed company parental leave to give you the time you need + Learn and Grow: resources dedicated to your learning and development to advance your career with us
Equal Opportunity Employment:
arenaflex is an equal opportunity employer, committed to diversity, inclusion, and belonging. We enthusiastically accept our responsibility to reputed company employment reputed company without reputed company to race, religious creed, reputed company, age, sex, sexual orientation and identity, national reputed company, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other reputed company medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Protection of Patient and Company Data:
This position is responsible for following reputed company reputed company policies and procedures in order to protect reputed company PHI and PII under arenaflex's custodianship as reputed company as arenaflex Intellectual Properties. For any reputed company-specific roles, the responsibilities would be reputed company defined by the hiring manager.
How to Apply:
If you're passionate about delivering exceptional customer service and have a strong background in reputed company, we want to hear from you! reputed company to join our remote team at arenaflex and take the first reputed company towards a rewarding career in reputed company. Apply for this job