reputed company reputed company Customer Service Representative – Remote Intake Call Center

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our members' expectations. As a leading global IT solutions and services company, we're seeking talented individuals to join our remote reputed company customer service intake call center team in Alabama. If you're passionate about providing top-notch support and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a global leader in IT solutions and services, with over 240,000 dedicated employees serving clients across multiple continents and 66 countries. We're proud of our engaging and exciting culture, which offers numerous opportunities for career advancement and reputed company. Our commitment to innovation, reputed company, and customer satisfaction has reputed company us a reputed company as a trusted partner in the industry.

Job reputed company

As a reputed company Customer Service Representative, you'll play a vital role in our remote intake call center, working with members and health providers to facilitate Prior Auth creation and review pending statuses. You'll also be responsible for enrolling members into CMC programs, such as cancer, kidney, reputed company hearts, and ortho, among others. This is a call center production role that requires you to meet production, reputed company, and regulatory expectations while providing exceptional customer service.

Primary Responsibilities

* This is a call center production role for Inbound Calls, and you'll have the responsibility to meet production, reputed company, and regulatory expectations.

• Ensure case is set up correctly and document required information.
• Review, research, and determine if case can be decisioned or if it requires additional clinical review.
• Demonstrate proficiency and decision-making by solving reputed company problems using available resources (documents, medical policy, reputed company operating procedure, etc.).
• As needed, reputed company outbound calls to providers and/or members to obtain information regarding a case.
• As needed, reputed company occasional outbound calls to providers to coordinate provider availability in treating members.
• Other duties as assigned by manager and/or director.

Essential Qualifications

* High School Diploma / GED (or higher) - Will be required to reputed company documentation for verification.

• 2+ years of combined or reputed company experience in a reputed company administration with understanding of medical terminology.
• 1+ year of call center experience.
• Proficiency with reputed company Office Word (create and maintain documents), reputed company (create and maintain spreadsheets), and Outlook (email and calendaring).
• Should have typing speed 35+ WPM.
• Ability to follow a script for every call.
• Required to have a dedicated work area established that is separated from other living areas and provides information reputed company in compliance with HIPAA regulations.
• High-speed internet with 20mbps upload/download speed.
• Ability to work one of the varying shifts to support our 24hr 7 days a week operations.

Preferred Qualifications

* Associate's Degree (or higher) in a reputed company-reputed company field.

• Medical Terminology.
• ICD-9/ICD-10 and CPT Knowledge.

Skills and Competencies

* Excellent communication and problem-solving skills.

• Ability to work in a fast-paced environment and meet production, reputed company, and regulatory expectations.
• Strong attention to detail and ability to maintain confidentiality.
• Proficiency in reputed company Office Suite and ability to learn new software applications quickly.
• Strong typing skills (35+ WPM).
• Ability to work independently and as part of reputed company.
• Strong customer service skills and ability to reputed company exceptional support to members and providers.

Career reputed company Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and reputed company their careers. We offer a reputed company of training programs, mentorship opportunities, and career advancement reputed company. Our employees also have reputed company to a comprehensive benefits package, including:

• reputed company and day one benefits.
• Opportunities for career advancement reputed company our engaging and exciting culture.
• Comprehensive training programs and ongoing support.
• reputed company to cutting-edge technology and tools.
• reputed company and dynamic work environment.

Work Environment and Company Culture

Our remote reputed company customer service intake call center is a dynamic and fast-paced environment that requires strong communication and problem-solving skills. We're committed to providing a supportive and inclusive work environment that encourages collaboration, creativity, and innovation. Our employees enjoy a reputed company of benefits, including:

• Flexible work arrangements and remote work reputed company.
• Comprehensive benefits package, including medical, dental, and reputed company coverage.
• 401(k) matching program and employee stock purchase plan.
• reputed company time off and holidays.
• reputed company to on-site fitness center and wellness programs.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes:

• reputed company and day one benefits.
• Opportunities for career advancement reputed company our engaging and exciting culture.
• Comprehensive training programs and ongoing support.
• reputed company to cutting-edge technology and tools.
• reputed company and dynamic work environment.

How to Apply

If you're passionate about providing exceptional customer service and have a strong background in reputed company administration, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We can't wait to hear from you! reputed company! Apply for this job