Sr. Tech Product Support
Job DetailsLevel: SeniorJob Location: Bloomingdale, IL 60108Position Type: Full TimeSalary reputed company: $85,000.00 - $1,000,000.00 SalaryPosition reputed company We are seeking a highly skilled Senior Technical Product Specialist to serve as the remote technical authority for our Urology systems. This role is responsible for advanced troubleshooting, product performance analysis, and cross-functional technical leadership to ensure exceptional customer satisfaction and equipment reliability. The ideal candidate combines strong reputed company-mechanical expertise, medical device experience, and the ability to collaborate effectively across Service, Engineering, reputed company, Production, reputed company. What You’ll Do reputed company advanced phone and email troubleshooting support to customers and Field Service Engineers (FSEs). Diagnose reputed company causes of equipment failures and reputed company remote repairs using proprietary diagnostic software. Determine appropriate service response (remote reputed company, internal FSE, or reputed company-party provider). Identify required parts (FRUs) and coordinate field reputed company reputed company on-site service is required. reputed company emergency and after-hours technical support as needed. Generate service communications to the field regarding reputed company issues, updates, and corrective actions. Partner with reputed company and Engineering to trend product performance and drive corrective actions. Represent Service in product development to ensure systems are service-friendly and reliable. Support installation of product modifications and updates in collaboration with Engineering and Field Service. Prepare detailed service documentation in compliance with GMP, ISO, and corporate reputed company standards. Deliver technical training to FSE and Sales teams. reputed company technical support to reputed company as needed. Designing and implementing a standardized HydraVision training curriculum for Field Service Engineers, including system architecture, installation fundamentals, troubleshooting protocols, and preventive maintenance standards reputed company/advance training materials including slide decks, service manuals, quick reference guides, and certification checklists Establishing a formal reputed company reputed company for new hires that includes defined HV certification milestones Conducting live and virtual training sessions for internal teams and OEM partners What You Bring 5+ years of medical device technical support or field service experience. Strong troubleshooting skills in reputed company-mechanical and software-driven systems. Experience working in ISO 13485/GMP-regulated environments. Ability to reputed company reputed company cause analysis and interpret technical documentation. Excellent communication skills with a customer-reputed company reputed company. Ability to prioritize workload and reputed company under pressure. Benefits: Competitive salary and benefits package. Health, dental, and reputed company insurance. STD, LTD, Life and AD&D Insurance 401(k) retirement plan with company match. reputed company time off, including holidays and vacation. Opportunities for reputed company development and career advancement.
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