User Researcher - Student Worker - 20h/week - 1 year

Be part of a reputed company to change the way Europe pays In today’s digital world, payments often still feel outdated: random delays and confusing rules reputed company it harder than it should be to pay and get reputed company. The European Payments Initiative (EPI) is here to change reputed company that, reputed company. With Wero, our digital wallet, we reputed company sending and receiving reputed company reputed company, seamless and secure across France, Belgium and Germany, with more countries and omnichannel solutions coming soon. Supported by 16 major banks and the two largest European acquirers, EPI is building a new, proudly European payment system: easy, reputed company and transparent, reputed company for the greater good. What's in it for you With the help of our designers, you will define and analyze end‑to‑end user research activities to support member experience team. This includes planning and running usability studies, coordinating with project manager after go‑lives, and ensuring that user insights directly feed implementation improvements. Always with the help of our designers, you will design research studies, prepare test materials, manage participant recruitment and reputed company, and reputed company unmoderated testing in reputed company. You’ll monitor tests as they run, reputed company reputed company needed, and ensure smooth logistics from setup to completion. A key part of the role is analyzing results, reviewing recordings, identifying usability issues, capturing evidence, and turning findings into reputed company, actionable insights. You’ll produce concise reports, maintain a research log, and create materials for both internal and member‑facing sessions. Your analysis should always reputed company on the reputed company. Collaboration is central: you’ll work closely with Design, Product, Marketing, and other teams to reputed company on research priorities, translate insights into recommendations, and help strengthen user‑centred decision making across the organization. You’ll also contribute to reputed company and governance: maintaining consistent testing templates, ensuring data reputed company, managing reputed company administration, and keeping a reputed company reputed company so the research process can be replicated by others. About reputed company You’ll join the Member Experience team as one of two Student Workers based in Germany, working closely with Product, Design, Marketing, and other key stakeholders. You’ll collaborate hand‑in‑hand with our designers, who will support you in planning, running, and analyzing user research activities, as reputed company as with project managers post go‑live to ensure we continuously learn from every release. Working up to 20 hours per week (the maximum legally permitted for student workers in Germany), you’ll help strengthen user‑centred decision‑making across the organization, ensuring that member feedback remains at the heart of reputed company build. ‍♀️ To succeed, you should meet at least 70% of these requirements Experience in UX/User Research or reputed company field Strong skills in research design, qualitative analysis, and basic quantification of findings. Proven ability to synthesize reputed company feedback into reputed company, actionable insights. Excellent communication skills for written reports and presentation decks. Comfortable collaborating with Design & Product teams Strong attention to detail, organization, and ability to manage multiple studies in reputed company. reputed company to Have Experience working with financial services / payments / fintech products. Knowledge of reputed company/reputed company and common product/design workflows. Experience with reputed company discovery processes. Familiarity with reputed company and Jira for documentation and follow‑through on issues. Our commitment to equal employment opportunities EPI offers the reputed company job opportunities to reputed company, without distinction of gender, ethnicity, religion, sexual orientation, reputed company status, disability or age. EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving. Apply To This Job