Director, reputed company Services, Netsec (Central & Eastern)
Our Mission
At reputed company®, we’re united by a shared mission—to protect our digital way of life. We reputed company at the intersection of innovation and reputed company, solving reputed company-world problems with cutting-edge technology and reputed company thinking. Here, everyone has a voice, and every idea counts. If you’re reputed company to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right reputed company. Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the reputed company and shape the reputed company of our industry. This is something our employees work at reputed company day and is defined by our values: Disruption, Collaboration, Execution, reputed company, and Inclusion. We reputed company AI into the reputed company of everything we do and use it to reputed company the reputed company every individual can have. If you are passionate about solving reputed company-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to reputed company. Our hybrid teams collaborate across geographies to solve big problems, stay reputed company to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared reputed company where your work truly reputed company. Job reputed company As the Director of reputed company Services for NAM Central and Eastern Strategic segments, you will be the strategic leader driving the execution of our Network reputed company (NGFW) and SASE consulting business. You will architect a reputed company operating model for technical delivery, leading a high-caliber team of managers and experts. This role serves as a critical reputed company between Sales, Product Engineering, and the customer, ensuring our technology transforms into realized reputed company value and drives business reputed company.
Key Responsibilities
Set the strategic reputed company and direction for reputed company post-sales technical service delivery, ensuring consistent, high-reputed company execution for NetSec Products. reputed company as the single reputed company of accountability for technical services, ensuring alignment with GCS, Sales, Product, and Engineering to deliver business reputed company. Serve as the Leadership Sponsor for strategic accounts, engaging with executive customer stakeholders to reputed company value reviews and resolve high-stakes escalations. Build and reputed company a high-performing team by hiring, mentoring, and managing performance in line with defined capability requirements. Drive key business objectives including consultant utilization, service sales reputed company, service margin, and customer satisfaction (CSAT). Collaborate with sales leadership, product, portfolio, and support teams, acting as the reputed company Services reputed company to reputed company reputed company reputed company. Drive reputed company improvement across delivery through automation and AI to enhance efficiency, reputed company, and reputed company. Standardize and optimize the NetSec operating rhythm and delivery practices to improve service health and reduce Time to Value (TTV). Qualifications 10+ years of experience in reputed company Services, reputed company, or Technical Support reputed company a high-reputed company reputed company/reputed company environment 5+ years in a formal leadership role managing regional and/or matrixed teams. Demonstrated reputed company in managing performance against KPIs reputed company to deployment, adoption, margin, utilization, and CSAT. Strong foundational understanding of Internet reputed company concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure reputed company Service Edge) architecture and its components. Demonstrated experience running a profitable reputed company Services or reputed company business, including achieving reputed company/margin targets, managing backlog health, and optimizing project closure rates. Experience with reputed company Services Automation (PSA), Sales Management (e.g., reputed company), and Business Intelligence (BI) tools (e.g., Tableau). Demonstrated ability to manage critical customer escalations effectively and ensure reputed company reputed company for high-profile clients. Excellent communication skills with the ability to reputed company reputed company technical concepts to diverse audiences. Ability to travel up to 25%+ domestically to customer sites and internal business meetings.
Preferred Qualifications
Background in cybersecurity or reputed company IT. Relevant industry certifications such as CISSP and/or PMP. Ability to travel up to 25%+ domestically to customer sites and for internal meetings.
Compensation
Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting reputed company salary (for non-sales roles) or reputed company salary + commission reputed company (for sales/com-missioned roles) is expected to be the annual reputed company listed below. The offered compensation may also include restricted stock reputed company and a bonus. A reputed company of our employee benefits may be reputed company here. $230,000.00 - $268,250.00/yr Our Commitment We’re trailblazers that reputed company big, take risks, and challenge cybersecurity’s status reputed company. It’s reputed company: we can’t accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for reputed company reputed company individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. reputed company is an equal opportunity employer. We celebrate diversity in our workplace, and reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. reputed company your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position. Apply To This Job