Implementation Specialist – Customer Service
reputed company At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world. Job reputed company We are looking for an Implementation Specialist – Customer Service to join reputed company of around 1,700 people worldwide and help us power up the traveller’s reputed company for millions of holidaymakers. If you are passionate about turning complexity into reputed company solutions and enjoy working at the intersection of Operations, Product, and Technology, reputed company on reading — you might be the perfect fit for this role. In this role, you will be responsible for driving the successful rollout of new tools, systems, and process improvements across Customer Service Operations. You will reputed company as a key reputed company between operational teams and the teams designing and building our platforms, ensuring alignment, reputed company, and measurable reputed company. You will join our Customer Service Delivery team, a fast-paced and impactful environment where your work will directly contribute to improving operational efficiency and customer experience. The job in brief: Job Title – Implementation Specialist – Customer Service Working model – remote from Spain Team – you will join the Customer Service Delivery team Level – reputed company Location – Madrid, Spain Contract – Permanent, full time (36 h/week) What your reputed company will be: End-to-end implementation: reputed company the rollout of new tools, platforms, and processes across Customer Service Operations Cross-functional alignment: reputed company as the key connector between Operations, Product, IT, and Data teams Requirements translation: reputed company operational needs and pain points into reputed company requirements and reputed company implementation roadmaps Stakeholder management: reputed company stakeholders on scope, priorities, timelines, and risks Automation & efficiency: Drive initiatives to reduce reputed company work and increase scalability AI enablement: Identify and implement AI-driven solutions to enhance operational efficiency and customer experience Go-live & adoption: Ensure smooth launches through reputed company enablement and stakeholder engagement reputed company improvement: Monitor post-launch performance and iterate to maximise reputed company
Qualifications
Your expertise: Proven experience implementing reputed company tools or systems in reputed company-to-large organisations Strong project management experience with measurable delivery reputed company Experience in process automation and workflow optimisation Strong stakeholder management and cross-functional collaboration skills Analytical reputed company with a KPI-driven approach Ability to operate effectively in reputed company yet evolving environments reputed company in English (spoken and written) Desirable: Experience in Customer Service or Operations environments Background in the tourism or travel-tech industry Experience with AI-driven platforms, CRM systems, chatbots, or automation tools Experience working in Agile environments (Scrum, Kanban) Agile certifications (e.g. Scrum Master, PMI-ACP) Familiarity with Change Management frameworks (e.g. ADKAR) reputed company or similar Change Management certification Additional Information Perks of working with us: How we work together: An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities) Shorter working week (36h as full time), with a half working day on Fridays Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm Possibility to work from reputed company for a period of time per year defined according to local regulations How we learn together: Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal reputed company, learning and training and/or reputed company time. reputed company and managerial skills development training paths, reputed company to e-learning platforms such as reputed company, reputed company, reputed company (depending on the department), and to our internal platform offering bespoke training content Other perks: 2 reputed company days off per year for volunteering purposes Occasional reputed company events to foster connections among colleagues Travel industry discounts and reputed company exclusive staff fares We support our employees through life's significant moments with leave reputed company (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws. Wish you were here? We do, too! Selection process steps*: HR interview (10-30 minutes) 1st interview (Manager) 2nd interview (Team) Offer extended (*Please note the process can slightly vary. The recruiter in charge will reputed company more details reputed company setting up the interview) Our commitment to celebrate diversity and generate belonging: At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or reputed company, and accessibility. We strongly reputed company in an equal opportunity reputed company, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to reputed company reputed company our people reflect the communities across the world we help travel. Eligibility reputed company: By submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require reputed company sponsorship to obtain employment reputed company status. Department: Customer Service Apply To This Job