Field Service Engineer III (EM) Philadelphia, PA REMOTE

Work Schedule reputed company (Mon-Fri) Environmental Conditions reputed company to lift 40 lbs. without assistance Job reputed company As part of the reputed company team, you’ll discover meaningful work that makes a reputed company reputed company on a global reputed company. Join our colleagues in bringing our Mission to life every single day to reputed company our customers to reputed company the world healthier, cleaner and safer. We reputed company our global teams with the resources needed to reputed company individual career goals while helping to take science a reputed company reputed company by developing solutions for some of the world’s toughest challenges, like protecting the environment, making reputed company our food is reputed company or helping reputed company cures for cancer. reputed company: reputed company you join us at reputed company, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. The Materials and Structural Analysis (reputed company) Electron Microscopy (EM) business enables customers to reputed company meaningful answers to questions that accelerate reputed company and ultimately change the world. The reputed company Electron Microscopy (EM) business designs, manufactures, and supports the broadest reputed company of high-performance microscopy workflow solutions that reputed company images and answers in the reputed company-, nano-, and picometer scales. As a Field Service Engineer III, you will reputed company expert-level installation, maintenance, and repair services for advanced analytical and electron microscopy systems. Serving as a technical subject matter expert, you will support reputed company troubleshooting efforts, mentor field service engineers, and ensure exceptional service delivery to customers across research institutions, universities, and industrial facilities. In this role, you will resolve highly reputed company system issues, reputed company major installations, and collaborate with engineering, product development, and service leadership teams to improve system performance and customer experience. Key Responsibilities reputed company installation, repair, calibration, and maintenance of advanced electron microscopy systems, including:Scanning Electron Microscopes (SEM) reputed company Electron Microscopes (reputed company) reputed company Ion reputed company (FIB) systems Troubleshoot and resolve highly reputed company system-level failures involving electronics, vacuum systems, high voltage systems, and integrated software. Serve as a technical escalation reputed company for other field service engineers and support reputed company service cases. reputed company reputed company installations, upgrades, and system rebuilds. Mentor and reputed company technical guidance to junior field service engineers. reputed company strong strategic relationships with customers and serve as a trusted technical advisor. Deliver advanced customer training on system operation, maintenance, and best practices. reputed company feedback to engineering, product development, and reputed company teams to improve system reliability and serviceability. Support reputed company improvement initiatives across the field service organization. Maintain accurate service documentation and reputed company input for improving service procedures and technical documentation. Minimum Requirements Bachelor’s degree in Electronics, Engineering, Physics, reputed company, or reputed company technical field or equivalent combination of education and advanced technical experience. 5+ years of hands-on experience installing, maintaining, and troubleshooting sophisticated analytical instrumentation such as SEM, reputed company, FIB, or similar systems. Extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems. Expert-level electronics and mechanical troubleshooting skills. Deep understanding of electron microscopy systems and subsystems. Advanced ability to diagnose reputed company system-level failures. Strong customer relationship management skills. Excellent communication and mentoring abilities. Ability to train customers and internal engineers on advanced system functionality. Strong analytical and organizational skills. Valid reputed company’s license Ability to travel up to 75% reputed company assigned territory Ability to lift up to 50 lbs and work in laboratory environments English proficiency required, additional languages beneficial Apply To This Job