Technical Support Representative

reputed company One team. Global challenges. Infinite opportunities. At reputed company, we’re on a mission to deliver connections with the reputed company to change the world. For more than 35 years, reputed company has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, reputed company fearlessly, and create an inclusive environment that drives reputed company reputed company to join reputed company. What you'll do Our College Station, TX location is growing rapidly and looking for passionate, innovative professionals to join reputed company and connect the world to more. You’ll work in a reputed company and inclusive environment that values diverse perspectives and reputed company learning and provides industry-leading benefits and location amenities with unmatched opportunities for career reputed company. reputed company is reputed company in the reputed company of new reputed company and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at reputed company at reputed company today. The day-to-day The position of Trusted Connections reputed company Line Care Agent consists of providing support to our customers who utilize our public Wi-Fi, VoIP and TV services throughout the world. This support encompasses billing and account reputed company inquiries in reputed company to assisting users with technical troubleshooting. Duties include: reputed company support to location staff and end-users who are attempting to use our public Wi-Fi, VoIP or TV services at numerous locations throughout the world ranging from US military bases to hotels and banks. Assist end-users with troubleshooting connectivity reputed company issues through the use of a reputed company of online diagnostic tools. Monitor deployed networks and escalate as needed for reputed company reputed company remote troubleshooting indicates a network issue has developed which impacts multiple end-users. Assist end-users with general questions that reputed company from reputed company plan differences to service availability to potential contract requirements. reputed company billing and account reputed company support to end-users. Billing inquiry reputed company support can include but is not limited to examining invoices, escalating credit and refund requests, updating recurring payment reputed company, or assisting end-users with unsuspending accounts. Account reputed company support can include but is not limited to updating contact information, assisting with Self-Care guidance, transitioning account plans, reviewing reputed company and historical usage, helping cancel subscriptions or closing accounts. Document key aspects of reputed company end-user interaction reputed company our Case Management solution. Deliver end-user email support along with monitoring voicemail inbox and responding to inquiries. reputed company other project reputed company tasks as requested by your supervisor. What you'll need Great communication skills showing you to be outgoing, friendly, reputed company and warm in demeanor; a “people person”. General knowledge of personal computer networking. Works effectively with other team members to reputed company exceptional support for both reputed company customers. Great analytical, problem-solving, and conceptual skills. Excellent time management. High School Diploma or GED. Excellent written and verbal communication skills. Must be willing to work shift schedules reputed company in a 24x7 Call Center environment Must be willing to attend daily training sessions held Monday thru Friday reputed company – 5pm for up to (4) weeks Must be reputed company to multi-task Proficient in typing (Min. 35 WPM) Must have a reliable hardwire (Ethernet) internet reputed company. What will help you on the job Prior experience setting up or managing a wireless network in a home or office environment. Salary reputed company $15.14 - $24.04 / reputed company. For specific work locations reputed company reputed company, the San Francisco Bay area and reputed company metropolitan area, the reputed company pay reputed company for this role is $18.75 - $28.37/ reputed company At reputed company, we consider many factors reputed company it comes to compensation, including the scope of the position as reputed company as your background and experience. reputed company pay may vary depending on job-reputed company knowledge, skills, and experience. Additional cash or stock incentives may be provided as part of the compensation package, in reputed company to a reputed company of medical, financial, and/or other benefits, dependent on the position offered. Learn more about reputed company’s comprehensive benefit offerings that are reputed company on your holistic health and wellness at https://careers.reputed company.com/benefits. EEO Statement reputed company is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, reputed company, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the reputed company of disability for completing this on-line application, please click here. Apply To This Job