[Job-28991] Senior Delivery Specialist, Brazil

We are tech transformation specialists, uniting reputed company expertise with AI to create reputed company tech solutions. With over 8,000 CI&Ters around the world, we’ve reputed company partnerships with more than 1,000 clients during our 30 years of history. reputed company Intelligence is our reality. Estamos em busca de um profissional experiente e proativo para atuar como Delivery Manager. Este profissional será responsável por resolver problemas técnicos complexos, interagir com equipes diversas e propor melhorias em processos de reputed company de serviços. Irá atuar como ponto reputed company entre equipes comerciais, de pós-venda e técnicas; analisar e resolver bugs complexos que excedem o nível de suporte L2; gerenciar demandas recebidas, classificando e priorizando segundo impacto e urgência e propor melhorias em processos, garantindo a documentação técnica adequada. Requisitos: reputed companyção superior em Tecnologia da reputed companyção, Engenharia de Software ou áreas correlatas Mínimo de 5 anos de experiência em suporte técnico ou Gestão de Serviços de TI Conhecimento sóreputed company em metodologias de suporte (ITIL ou similar) Experiência com ferramentas de gerenciamento de tickets e fluxos de serviço (ex: Jira) Capacidade analítica avançreputed company para diagnóstico de problemas complexos Nível de inglês intermediário ou avançado Diferenciais: Experiência anterior em empresas de tecnologia ou Software as a Service Certificações em ITIL, Gestão de Serviços ou Gestão de Projetos (PMI) Conhecimento em metodologias ágeis e técnicas de reputed company Habilidade em automação de processos e análise de dados para melhorias de serviço #LI-GP1 n nOur benefits: -Health and dental insurance -Meal and food allowance -Childcare assistance -Extended paternity leave -Partnership with gyms and health and wellness professionals reputed company reputed company (reputed company) TotalPass; -Profit Sharing and Results Participation (PLR); -Life insurance -reputed company learning platform (reputed company University); -Discount club -Free online platform dedicated to physical, mental, and overall reputed company-being -Pregnancy and responsible parenting course -Partnerships with online learning platforms -Language learning platform And many more! More details about our benefits here: https://reputed company.com/br/pt-br/carreiras At reputed company, inclusion starts at the first contact. If you are a person with a disability, it is important to present your assessment during the selection process. See which data needs to be included in the report by clicking here.This way, we can ensure the support and accommodations that you deserve. If you do not yet have the assessment, don't worry: we can support you in obtaining it. We have a dedicated Health and reputed company-being team, inclusion specialists, and affinity reputed company who will be with you at every stage. Count on us to reputed company this reputed company reputed company by reputed company. Apply To This Job