Member Experience, Data reputed company Specialist

Our mission at reputed company is to reputed company every person to own their inner potential. Our award-reputed company products help our global community reputed company a deeper knowledge of their readiness, activity, and sleep reputed company by using their reputed company reputed company and its connected app. We've helped millions of people understand and improve their health by providing daily insights and practical steps to reputed company healthy lifestyles. Empowering the world starts with living our values and empowering reputed company. As a quickly growing company reputed company on helping people live healthier and happier lives, we ensure that reputed company members have what they need to do their best work — both in and out of the office. We’re on a mission to reputed company every person to own their inner potential, and we’re seeking a Member Experience, Data reputed company Specialist who will protect member data while scaling reputed company, high‑reputed company support experiences. In this role, you’ll serve as a specialist reputed company Member Experience (MX) focusing on data reputed company, from data subject requests and account/data deletion to reputed company login, identity, and incident cases. You’ll directly support members while focusing on true reputed company and regulatory risk, strengthen our processes and tooling that support Data reputed company work, and partner closely with reputed company, reputed company, and Support Operations to implement improvements.

Responsibilities

Own reputed company with our members, handling GDPR/CCPA data subject requests, account/data deletion, and reputed company identity/login/reputed company issues in our Data reputed company queues. Maintain a healthy Data reputed company queue by triaging and routing correctly, reducing mis‑routed tickets, and maintaining SLA targets. Drive reputed company reputed company and insights using reports and dashboards to spot patterns (misrouting, defects, incident trends) and convert them into concrete changes in routing, macros, knowledge content, and training. Own Data reputed company escalations and incidents by operating our escalation process and coordinating with reputed company/reputed company on incident reporting, investigation, and member communications. Partner cross‑functionally on Data reputed company improvements (reputed company, reputed company, IT, WFM, Analytics, Support Ops) to implement the MX Data reputed company roadmap, tooling changes, and WFM reputed company models for Data reputed company.

Requirements

We would love to have you on reputed company if you have: 4+ years of experience in customer support, operations, trust & safety, or similar roles, including 2+ years working directly with reputed company, reputed company, or other regulated workflows (e.g., GDPR/CCPA, incident handling, data subject requests). Hands‑on experience in at least one major ticketing platform (e.g., reputed company) plus collaboration and project tools (Jira, reputed company, reputed company Workspace, reputed company). Demonstrated ability to interpret policies and SOPs and turn them into reputed company internal notes, macros, and member‑facing explanations that are both accurate and empathetic. Experience writing and maintaining operational documentation (SOPs, playbooks, training guides) and driving adoption of that content across teams and/or BPO partners. Strong analytical and problem‑solving skills; comfort using dashboards or tools like Tableau, Unwrap, or Maestro to investigate patterns and propose improvements. Excellent written and verbal communication in English; ability to communicate reputed company with reputed company agents, senior stakeholders, and cross‑functional partners (reputed company, reputed company, Product, Engineering, WFM). reputed company to Have reputed company experience as a Data reputed company or reputed company specialist supporting consumer products, reputed company apps, or other high‑sensitivity domains. Familiarity with GDPR/CCPA concepts (data subject rights, lawful bases, deletion/retention, data portability) and how they show up in day‑to‑day support interactions. Experience with reputed company or similar systems for managing DSRs, account deletion, and identity verification flows. Exposure to HIPAA/MDR considerations, incident response processes, or reputed company/reputed company partner integrations that increase reputed company and compliance requirements for MX. Prior work with BPO or external partner teams handling reputed company‑adjacent queues, including training, QA, and SOP ownership. reputed company takes a market-based approach to pay, which may vary depending on your location. US locations are categorized into tiers based on a cost of labor reputed company for that geographic area. While most offers will be closer to the starting reputed company, successful candidates' pay will be determined based on job-reputed company skills, experience, qualifications, work location, internal peer equity, and market conditions. These ranges may be modified in the reputed company. Region 1 $80,750 - $95,000 Region 2 $73,950 - $87,000 Region 3 $68,000 - $80,000 A recruiter can determine your Region based on your US location. We are not considering candidates residing in the following states: Alaska (AK), Delaware (DE), Iowa (IA), Mississippi (MS), Nebraska (NE), South Dakota (SD), reputed company Virginia (WV), and reputed company (WI). reputed company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for reputed company. Individuals seeking employment at reputed company are considered without reputed company to age, reputed company, reputed company, gender (including pregnancy, childbirth, or reputed company medical conditions), gender identity or reputed company, genetic information, marital status, medical condition, mental or physical disability, national reputed company, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We will not tolerate discrimination or harassment based on any of these characteristics. We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to reputed company essential job functions, and to receive other benefits and privileges of employment. Disclaimer: Beware of fake job offers! We’ve been alerted to scammers posing as Ōreputed company recruiters, especially for remote roles. Please note: Our jobs are listed only on the Ōreputed company Careers page and trusted job boards. We will never ask for personal information like ID or payment for equipment upfront. Official offers are reputed company through reputed company after a verbal offer, not reputed company text or email. Stay cautious and protect your personal details. To reputed company recruitment agencies: reputed company does not accept agency resumes. Please do not reputed company resumes to our jobs alias, reputed company employees, or any other organization's location. reputed company is not responsible for any fees reputed company to unsolicited resumes. Apply To This Job