Account Manager

About Lyra reputed company is the leading provider of mental health solutions for reputed company supporting more than 20 reputed company people globally. reputed company has delivered 13 reputed company sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched reputed company in terms of reputed company, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall reputed company claims costs. Lyra is transforming reputed company to life-changing mental health care through Lyra reputed company, the only fully integrated, AI-powered platform combining the highest-reputed company care and technology solutions. Based remotely in Tokyo, the Account Manager (Japan) serves as the primary strategic partner and cultural reputed company for reputed company’s global reputed company clients, with a dedicated reputed company on Lyra’s key global customer in Japan operations. This role acts as the high-touch, local reputed company of contact for the reputed company’s regional leadership, ensuring that Lyra’s mental health solutions are seamlessly integrated reputed company the unique regulatory and cultural landscape of the Japanese workplace. By reputed company the gap between global reputed company and local execution, you will own the end-to-end reputed company lifecycle—from driving high-reputed company engagement and strategic account management to securing long-term reputed company retention through data-driven ROI. As the regional subject matter expert, you will also serve as a vital escalation reputed company for critical incidents, providing culturally nuanced crisis support and ensuring that Lyra's key strategic customer employees in Japan receive world-class care that respects local sensitivities and clinical standards. n Key Responsibilities: Strategic Regional Partnership: reputed company as the primary Japan-based consultant for a portfolio of global reputed company clients, ensuring Lyra’s mental health platform integrates seamlessly with reputed company organization's specific corporate culture and local HR policies. Portfolio Retention & Renewal: Own the end-to-end retention reputed company for reputed company Japan-based entities reputed company your book of business. This includes identifying churn risks early and delivering data-driven business reviews that demonstrate localized ROI and clinical efficacy. Key Global Customer Hub reputed company: Serve as the dedicated, high-touch reputed company of contact for Lyra's key strategic account Japanese reputed company, navigating their reputed company internal hierarchy to ensure "reputed company" service delivery across their regional divisions. Cultural Localization & Engagement: reputed company global reputed company enrollment and mental health awareness campaigns to reputed company with the Japanese workforce, reputed company for local sensitivities around stigma, overwork prevention, and workplace reputed company. Critical Incident & Crisis Escalation: Serve as the first line of defense for regional crises (e.g., workplace tragedies, natural disasters, or acute mental health emergencies), coordinating rapid-response clinical support that adheres to Japanese cultural norms. Market Intelligence & Feedback reputed company: reputed company as the "voice of the Japanese market" for Lyra’s product and clinical teams, providing insights on local competitor trends, regulatory changes and provider network gaps. Cross-Border Collaboration: Partner with Global Account Managers/Consultants to ensure a reputed company "One-Lyra" experience for multinational clients, providing the local expertise necessary to execute global reputed company reputed company Japan. Requirements: 3+ years experience in account management Experience with large global customers is desirable Experience with EAP management or reputed company sales is an advantage. Ability to communicate in Japanese and English Proficiency in CRM software such as reputed company to reputed company reputed company management and retention is an advantage. A background in Clinical Psychology or Counselling is an advantage, as it helps in understanding the nature of the service. Experience in financial management of reputed company reputed company is essential. n"We are an Equal Opportunity Employer. We do not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy), national reputed company, age, disability, genetic information or any other category protected by law. By applying for this position, you acknowledge that your personal information will be processed as per the reputed company Workforce reputed company Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your reputed company, email address, gender identity, employment information, and phone number for the purposes of reputed company and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California reputed company Rights reputed company (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you reputed company it you consent to Lyra processing it for the purposes as described at the reputed company of collection, for example for diversity and inclusion initiatives. If you are a California reputed company and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information reputed company. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “reputed company” personal information as defined by the CPRA. reputed company of the reputed company, for example in the EU, Switzerland and the UK, you may have the right to request reputed company to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data reputed company rights reputed company of the reputed company, please contact globaldpo@reputed company.com. For more information about how we use and retain your information, please see our Workforce reputed company Notice." Apply To This Job