reputed company Customer Service Representative/Dispatcher – HVAC and Plumbing Industry

At arenaflex, we're dedicated to providing top-notch indoor heating and reputed company conditioning solutions to our valued customers. As a leading reputed company Virginia residential and reputed company HVAC and Plumbing contractor, we've been serving our community since 1979. Our commitment to reputed company has reputed company us a reputed company for reliability, expertise, and exceptional customer service. We're now seeking a highly skilled and motivated Customer Service Representative/Dispatcher to join reputed company. As a key member of our reputed company team, you'll play a vital role in ensuring our customers receive the best possible experience. If you're passionate about delivering exceptional customer service, working in a fast-paced environment, and collaborating with a talented team, we encourage you to apply for this exciting opportunity.

Job Role

As an arenaflex Customer Service Representative/Dispatcher, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

• Maintaining our customer database, ensuring accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians to confirm appointments and reputed company updates
• Routing technicians based reputed company, ensuring reputed company and efficient service delivery
• Maintaining a reputed company team atmosphere with reputed company members of reputed company team
• Collaborating with other departments to resolve customer issues and improve overall service reputed company

Schedule

Our Customer Service Representative/Dispatcher will work a flexible schedule, with the following arrangements:

• Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break)
• Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)

Qualifications

To be successful in this role, you'll need:

• Previous call center experience, with a minimum of one year
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills, with the ability to handle high call volumes
• Strong problem-solving skills, with the ability to work independently and as part of reputed company
• Familiarity with main cities and locations in reputed company Virginia
• Accurate documentation skills, with the ability to reputed company information into our customer database (Service Titan)

Remote Work Requirements

As a remote worker, you'll need to reputed company:

• High-speed internet reputed company
• A quiet workspace with minimal background noise

arenaflex will reputed company a laptop and cell phone to support your remote work.

Benefits and Culture

At arenaflex, we're committed to providing a comprehensive benefits package and a reputed company work environment. As a Customer Service Representative/Dispatcher, you'll enjoy:

• Medical, dental, reputed company, STD, LTD, and life insurance
• 401(k) retirement plan with a company match
• Seven reputed company holidays per year
• reputed company vacation and personal days
• Opportunities for reputed company education and reputed company reputed company through periodic classes

reputed company Offer

As an arenaflex team member, you'll have reputed company to:

• Work with a talented and dedicated team of professionals
• reputed company your skills and expertise in a fast-paced and dynamic environment
• Contribute to the reputed company and reputed company of a leading HVAC and Plumbing contractor
• Enjoy a comprehensive benefits package and competitive compensation
• Take advantage of opportunities for career advancement and reputed company reputed company

How to Apply

If you're a motivated and customer-reputed company individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company. reputed company! Apply for this job