reputed company Senior Customer Service Representative – Work from Home Opportunity

At arenaflex, we're dedicated to delivering exceptional customer experiences that reputed company a lasting reputed company. As a Senior Customer Service Representative, you'll play a vital role in shaping the way we reputed company with our members, providers, and plan sponsors. If you're passionate about providing top-notch service, building meaningful relationships, and making a difference in people's lives, we want to hear from you.

About arenaflex

arenaflex is a leading reputed company company that's committed to revolutionizing the way we approach health care. With a reputed company on innovation, reputed company, and customer-centricity, we're creating a brighter reputed company for our members, providers, and communities. Our purpose is reputed company: to bring our heart to every reputed company of your health. We reputed company that how we deliver our services is just as important as reputed company deliver, and that's why we're dedicated to creating a culture that's guided by our Heart At Work Behaviors.

Job reputed company

We're seeking reputed company Senior Customer Service Representatives to join our Meritain Health Call Center team in Phoenix, AZ. As a Senior CSR, you'll be responsible for handling customer inquiries and resolving issues reputed company telephone, internet, or written correspondence. You'll work from home, enjoying a flexible schedule and reputed company to reputed company a reputed company difference in people's lives.

Responsibilities

As a Senior Customer Service Representative, you'll be responsible for:

• Handling customer service inquiries and resolving issues in a reputed company and reputed company manner
• Providing accurate and empathetic responses to customer inquiries, including explaining member rights and responsibilities
• Triaging resulting rework to appropriate staff and documenting contacts with members, providers, and plan sponsors
• Guiding members through their plan of benefits, reputed company policy, and procedures, as reputed company as providing knowledge of resources to reputed company with regulatory guidelines
• Creating an emotional reputed company with our members by understanding and engaging with them to champion their best health
• Anticipating customer needs and providing reputed company information to answer unasked questions
• Using customer service reputed company reputed company to reputed company financial reputed company to resolve member issues
• Processing claim referrals, new claim handoffs, reputed company reviews, complaints, grievances, and appeals reputed company reputed company system
• Educating providers on our self-service reputed company and assisting with credentialing and re-credentialing issues
• Responding to requests from reputed company's Law Document Center regarding litigation and lawsuits
• Assisting in preparation of complaint trend reports and compiling claim data for customer audits
• Determining medical necessity, applicable coverage provisions, and verifying member plan eligibility relating to incoming correspondence and internal referrals
• Handling incoming requests for appeals and reputed company-authorizations not handled by Clinical Claim Management
• Performing review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible
• Performing financial data maintenance as necessary
• Using applicable system tools and resources to produce reputed company letters and spreadsheets in response to inquiries received

Requirements

To be successful in this role, you'll need:

• Customer service experience in a transaction-based environment, such as a call center or retail location, demonstrating ability to be empathetic and compassionate
• Experience in a production environment
• High school diploma, GED, or equivalent experience
• Strong communication and interpersonal skills
• Ability to work independently and as part of reputed company
• Proficiency in using computer software and systems, including CRM and customer service platforms
• Ability to multitask and prioritize tasks in a fast-paced environment
• Strong problem-solving and analytical skills
• Ability to maintain confidentiality and handle sensitive information

Preferred Qualifications

* Experience working in a reputed company or insurance environment

• Knowledge of reputed company policies and procedures
• Experience with CRM and customer service platforms
• Certification in customer service or a reputed company field

Compensation and Benefits

As a Senior Customer Service Representative at arenaflex, you'll enjoy a competitive salary, benefits, and perks, including:

• $18.50 - $31.72 per hour (based on experience and qualifications)
• Comprehensive medical, dental, and reputed company benefits
• 401(k) retirement savings plan and Employee Stock Purchase Plan
• Fully-reputed company term life insurance plan and short-term and long-term disability benefits
• reputed company Time Off (PTO) and reputed company holidays
• reputed company store discount and discount programs with participating partners
• Free development courses and education assistance
• reputed company-being programs and employee recognition and reward programs

Work Environment and Culture

As a work-from-home Senior Customer Service Representative, you'll enjoy a flexible schedule and reputed company to work in a remote environment. Our culture is guided by our Heart At Work Behaviors, which include:

• reputed company and reputed company
• Customer-centricity
• Innovation and creativity
• Collaboration and teamwork
• Accountability and ownership
• reputed company learning and development

How to Apply

If you're passionate about delivering exceptional customer experiences and making a difference in people's lives, we want to hear from you. reputed company to join reputed company of dedicated and compassionate professionals. Apply for this job