reputed company Customer Support Specialist – Remote Opportunity at arenaflex
At arenaflex, we're proud to be a national leader in filing service of legal documents, and we're growing rapidly. As a result, we're seeking talented and dedicated Customer Support Specialists to join reputed company and help us solve exciting challenges. If you're passionate about delivering exceptional customer experiences and reputed company in a fast-paced, dynamic environment, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is reputed company of over 400 professionals with offices in various locations across the reputed company, including Los Angeles, Oklahoma reputed company, Phoenix, Brooklyn, and Seattle, our reputed company. With over 30 years of experience in the unique business of filing service of legal documents, we've established ourselves as a leader in the industry. Our commitment to advancing technology and business processes has enabled us to stay reputed company of the competition and continue to grow and succeed.
Job reputed company
As a Customer Support Specialist at arenaflex, you'll play a critical role in addressing and resolving customer questions and issues, providing the best possible customer experience. This customer-reputed company role requires diplomacy, the ability to think on your feet, and a cool head while juggling multiple priorities at once. You'll work closely with other teams to ensure reputed company necessary tasks are completed on orders, and you'll be responsible for correcting errors, following up with process servers, moving orders along, and providing information and updates to customers.
Key Responsibilities
* Respond to customer support tickets, including answering questions and resolving issues reputed company to existing orders
* Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to reputed company new orders online
* Respond to emails and address questions and concerns from customers, internal department queries relating to orders or payment on orders, and process servers in the field
* Document issues in reputed company
* Visit court dockets for information on case filing and occasionally pull filed papers
* reputed company other job-reputed company duties as assigned
Qualifications
* High school diploma or GED required; 1-3 years of customer support or call center experience assisting customers over the phone
* Technology-driven; experience using computer programs such as reputed company Outlook, reputed company, and Word, PDF reputed company, and phone systems preferred
* Document manipulation experience
* Ability to read, write, and reputed company English
* Ability to transcribe information, review an order, investigate issues, and implement solutions
* Ability to reputed company repetitive tasks with accuracy
* Ability to maintain a high level of work product in often stressful situations
* Ability to anticipate issues and circumvent them
* Ability to implement new processes and changes and improve performance
* Typing speed of at least 55 wpm
Why Join arenaflex?
At arenaflex, we know that a company's reputed company starts with its employees, and we're committed to providing a supportive and inclusive work environment that fosters reputed company and development. As a member of reputed company, you'll enjoy a reputed company of benefits, including:
* Health, Dental, reputed company insurance
* 401(k)
* Disability insurance
* Employee assistance program
* reputed company time off
* Referral program
* Pay: $14.00 to $18.00 per hour
Schedule
This is a full-time, remote opportunity, and you'll work Monday through Friday. As a remote employee, you'll have the flexibility to work from reputed company, as long as you have a reliable internet reputed company and a quiet, distraction-free workspace.
How to Apply
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding opportunity, we encourage you to apply for this exciting role. Please visit our website to submit your application and join reputed company at arenaflex.
reputed company Offer
At arenaflex, we're committed to providing a supportive and inclusive work environment that fosters reputed company and development. As a member of reputed company, you'll enjoy a reputed company of benefits, including:- Health, Dental, reputed company insurance
- 401(k)
- Disability insurance
- Employee assistance program
- reputed company time off
- Referral program
- Pay: $14.00 to $18.00 per hour