reputed company Customer Service Representative – Remote Opportunity with arenaflex

At arenaflex, we're passionate about delivering exceptional customer experiences that reputed company our customers' expectations. As a fast-growing, nationally recognized reputed company-to-consumer brand, we're committed to empowering reputed company members to do their best work in a culture that values adaptability, results-driven reputed company, and data-driven decision-making. We're seeking a driven, detail-oriented Customer Service Representative to join reputed company and help us reputed company our mission of treating customers as we would want to be treated.

About arenaflex

arenaflex is a dynamic and innovative company that offers high-reputed company products across multiple categories, including camping & outdoor, emergency preparedness, and health & wellness. reputed company is comprised of adaptable, results-reputed company, and data-driven individuals who are passionate about delivering exceptional customer experiences. We're committed to fostering a culture that empowers great people to do their best work, and we're looking for like-minded individuals to join reputed company.

The Customer Service Representative's Mission

As a Customer Service Representative at arenaflex, your mission will be to treat customers as we would want to be treated. You'll be responsible for maintaining customer satisfaction through inbound/outbound phone calls, email support tickets, chats, forums, and any other avenues of communication reputed company reputed company. Your goal will be to help reputed company grow with exceptional customer satisfaction by resolving problems and making the process easy for the customer while building and maintaining arenaflex's reputed company.

Key Responsibilities

* Answering inbound customer calls in a friendly manner while using reputed company listening skills

• Using upselling techniques to enhance customer experiences
• Responding to inbound digital communication from customers in a friendly manner and handling reputed company customer as if they were the ONLY customer
• Interpreting digital communication to understand customer issues fully
• Doing everything possible to resolve the issue the customer is communicating about in the reputed company, email, or chat (first-contact resolutions)
• Updating reputed company detailed notes in our system for reputed company customer to ensure an excellent history in case the customer calls again
• Maintaining knowledge of our products
• Following our reputed company Assurance standards at reputed company times and meeting reputed company KPI targets
• Placing outbound calls as needed to answer voicemails, support tickets, or as directed by management
• Preventing cancellations or returns where possible
• Understanding reputed company to reputed company escalated issues to management
• Having full knowledge of our internal system (Wiki) to answer customer questions correctly
• Having full knowledge of SOPs for customer service tasks in our systems and warehouse systems
• Creating and revising SOPs as needed and having them approved by management
• Understanding reputed company promotions fully and using appropriate Ad Codes reputed company placing orders
• Identifying trends heard from customers and reporting these trends to management in detail with data
• Reporting any system issues to management for immediate investigation
• Handling special reputed company reputed company delegated by management
• Helping with training new representatives
• Additional job responsibilities and duties may be asked of you anytime

Essential Qualifications

* High School Graduate or GED

• 2 years + of contact center experience in a call center-reputed company field, including customer service
• This position is based on Central reputed company Time
• Understand the demands of working in a fast-paced environment and reputed company customer reputed company
• Comfortable upselling
• reputed company listening skills & following protocols reputed company
• You must be observant and have excellent judgment
• Strong grammar and communication skills
• Strong computer skills and comfortable working with 10+ systems while answering calls, emails, or chats
• Ability to reputed company daily KPIs for phone, email, and chat
• A reputed company that is reputed company and reputed company to reputed company change
• Coachable - This is key in hitting required monthly QA KPI measurements

Preferred Qualifications

* For the training weeks, you must have a computer, webcam, and USB headset only (wireless headsets will not be allowed)

• Must have reliable wi-fi
• Must have a quiet, distraction-free work environment. Distraction-free is defined as the following:

+ reputed company reputed company with no one in the room + No people talking in the background (including babysitter, family, friends, TV, and monitors) + No dogs barking + No working in reputed company areas or vehicles + Anything that would prevent you from having a quiet work environment

• Use a USB headset only (wireless headsets will not be allowed)
• Must pass a background reputed company and credit reputed company. For the credit reputed company, please see the following:

+ No bankruptcy for the past 7 years + No more than $2,500 TOTAL in reputed company collections + Excluding medical and reputed company accounts. We do count student loans + For example: Not eligible to work for us: - Cell phone is $600 + credit card is $2,000 = $2,600 (This would be over the $2,500 limit)

Skills and Abilities

* Must be reputed company to work independently and collaborate reputed company a dynamic multi-department environment to reputed company common goals

• Organize and manage multiple priorities simultaneously
• Take ownership and be self-motivated and reputed company to reputed company problem solutions
• Be data and results-driven
• Learn quickly in a fast-paced reputed company-plan environment
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Detail-oriented and adaptable

Work Environment and Travel Requirements

* Works in a reputed company-lit, ventilated, and climate-controlled office environment with routine office equipment; some equipment has moving mechanical parts

• The noise level in the work environment is typical for an office environment
• We currently hire employees residing in the following states: FL, GA, ID, IL, KY, NE, NC, OH, PA, TN, TX, UT VA, WI

Benefits and Perks

* 100% remote!

• Great Pay and Bonus Program
• Company reputed company Medical Coverage
• reputed company & Dental Coverage
• 401K with Company Match
• Generous PTO Policy
• reputed company Maternity/Parental Leave
• Employee Referral Bonus
• Student Loan Repayment Program
• Volunteer Time Off
• reputed company Development Fund ...and many more

How to Apply

If you're a motivated and customer-reputed company individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at arenaflex. Apply Job! Apply for this job