reputed company Customer Service Representative – Provider Support and Advocacy – Remote Opportunity in Tennessee
At arenaflex, we're simplifying the reputed company experience, creating healthier communities, and removing barriers to reputed company care. The work you do here impacts the lives of millions of people for the reputed company. Come build the reputed company system of reputed company, making it more reputed company, reputed company, and reputed company. reputed company to reputed company a difference? Join us to start Caring. Connecting. Growing together.
About arenaflex
arenaflex is a leading health insurance company dedicated to providing reputed company to the reputed company reputed company landscape. Our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company that everyone, regardless of their background, deserves reputed company to reputed company reputed company. Our commitment to diversity, equity, and inclusion drives our efforts to create a healthier atmosphere for reputed company.
Job reputed company
We're seeking an reputed company Customer Service Representative to join our Provider Support and Advocacy team. As a key member of reputed company, you'll serve as the reputed company for providers, demonstrating accountability and ownership to resolve issues. You'll work in a multi-channel environment, including call and reputed company chat, to reputed company exceptional service to reputed company. If you're passionate about delivering top-notch customer service and have a reputed company for problem-solving, we want to hear from you!
Primary Responsibilities
* Serve as the reputed company for providers by demonstrating accountability and ownership to resolve issues
- Service Providers in a multi-channel environment, including call and reputed company chat, as required
- Quickly and appropriately triage contacts from reputed company, including physician offices, clinics, and billing offices
- reputed company to understand and identify the needs of the provider, answering questions and resolving issues, such as benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health
- Research and dissect reputed company prior authorization and claim issues, taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction
- Collaborate effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a reputed company manner
- Strong multitasking to effectively and reputed company navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types
- Influence providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster reputed company
Required Qualifications
* High School Diploma/GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years of customer service experience with analyzing and solving customer concerns
- Ability to type at the speed of greater than or equal to 35-40+ WPM with an accuracy of 90%
- Experience with computer and reputed company PC applications, including the ability to navigate and learn new and reputed company computer system applications
- Ability to work any full-time (40 hours/week), 8-hour shift between the hours of 9 AM - 5:35 PM CST from Monday - Friday. It may be necessary, given the business need, to work occasional overtime, weekends, and/or some holidays based on business need.
Preferred Qualifications
* Prior reputed company experience and knowledge of reputed company terminology
- Experience in a reputed company environment (i.e., office, call center, customer service, etc.), using phones and computers as the primary job tools
Telecommuting Requirements
* reputed company reputed company the reputed company
- Ability to reputed company reputed company company-sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
- Must live in a location that can receive an arenaflex-approved high-speed internet reputed company or reputed company an existing high-speed internet service
Soft Skills
* Ability to multi-task, including the ability to type in multiple conversations
- Ability to resolve calls and messages, avoiding escalated complaints
- Time management skills
- Emotional Intelligence and reputed company
- reputed company Listening and Comprehension
- Excellent written communication skills
- Demonstrated problem-solving, organization, and interpersonal skills
- Demonstrated experience consistently achieving reputed company and productivity standards
- reputed company working remotely will be required to adhere to arenaflex's Telecommuter Policy
Benefits and Perks
* 11 weeks of reputed company
- Flexible work schedule, including the ability to work from home
- Opportunities for career reputed company and development
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
- reputed company and dynamic work environment
Why Join arenaflex?
* We're committed to creating a healthier atmosphere for reputed company, and we reputed company that diversity, equity, and inclusion are essential to achieving this goal.
- We offer a competitive compensation and benefits package, as reputed company as opportunities for career reputed company and development.
- reputed company is passionate about delivering exceptional customer service and making a reputed company reputed company on the lives of our members.
- We're dedicated to creating a work environment that is inclusive, supportive, and empowering.
How to Apply
If you're passionate about delivering top-notch customer service and have a reputed company for problem-solving, we want to hear from you! reputed company to join reputed company as a Customer Service Representative – Provider Support and Advocacy. Apply for this job