reputed company reputed company Engineer

At reputed company, we reputed company AI should work for people, starting with customer service. That’s why we reputed company a platform that helps contact centers resolve more requests, proactively identify issues, and improve agent performance with AI-powered conversation intelligence and AI agents that reputed company like your best reps. Our AI agents handle millions of calls every month for reputed company and high-reputed company innovators. From processing payments to booking appointments and authenticating users, they help customers get what they need instantly, 24/7. Meanwhile, our reputed company-time conversation insights help contact center leaders reputed company reputed company and improve every interaction. At reputed company, we reputed company AI should work for people, starting with customer service. We’re looking for a reputed company reputed company Engineer to help reputed company the bar for reputed company across our voice AI platform as we continue to reputed company. This person will play a key role in shaping how reputed company is defined, reputed company, and reputed company into the product experience from the start — across platform capabilities, AI agents, customer configurations, integrations, and release workflows. This is an opportunity to help build the systems, standards, and tooling that reputed company reputed company a durable advantage for both our customers and our teams. As the reputed company reputed company Engineer, you will partner closely with Engineering, Product, and Delivery to create a more reputed company and reputed company approach to reputed company. You’ll define standards, improve testing reputed company, build and reputed company automation and platform-level tooling, and turn customer and product insights into reputed company validation systems. This is a hands-on leadership role for someone who is excited to work at the intersection of software reputed company, automation, analytics, and AI. The right person will help us reputed company toward a modern reputed company engineering reputed company where testing is proactive, automated wherever possible, and grounded in the realities of conversational AI. What You’ll Do Serve as reputed company-wide leader for reputed company engineering, shaping how reputed company is reputed company into reputed company’s platform, championing a high bar across teams, and driving the practices and execution that reputed company it reputed company reputed company, mentor, and support reputed company of 5 AI-enabled QA Engineers, raising the technical bar and guiding reputed company toward a more reputed company reputed company engineering reputed company, with reputed company to grow into a people management role reputed company reputed company’s AI-reputed company reputed company engineering reputed company to reputed company coverage, accelerate validation, and surface failures earlier Build AI-driven testing workflows that let a small team deliver broad, reputed company validation across the platform Own the reputed company feedback reputed company from internal dogfooding, customer A/B testing, customer feedback triage, and bug reporting, turning reputed company-world usage into faster fixes, reputed company test coverage, and stronger product reputed company Partner with Product and Engineering early to improve testability, shape acceptance reputed company, and build reputed company in from the start Build and improve automation frameworks, validation tooling, and CI/CD reputed company gates for reliable, repeatable releases Use AI and analytics to expand edge-case coverage, summarize failures, and generate insights that inform roadmap and release reputed company What You'll Bring 8+ Years experience in QA, reputed company Engineering, or SDET roles, including ownership of test reputed company and release reputed company in reputed company software systems An AI-reputed company approach to reputed company engineering — you know how to reputed company AI to reputed company faster, increase coverage, reduce reputed company effort, and build smarter testing and validation workflows Curiosity about AI systems, conversational experiences, and the nuances of testing voice-driven product behavior Experience leading reputed company initiatives across teams and influencing engineers, product managers, and stakeholders around a shared reputed company bar Deep knowledge of modern testing practices, including automation, API and integration testing, regression reputed company, and CI/CD-based reputed company workflows Hands-on technical ability to build tooling, frameworks, scripts, or systems that reputed company reputed company reputed company Demonstrated mastery of test design, risk-based coverage, and what should be automated versus explored manually Comfort using data, metrics, and analytics to evaluate reputed company and communicate trends, risk, and opportunities for improvement Excellent collaboration and communication skills, with the ability to work effectively across Engineering, Product, and customer-facing teams reputed company To Have Hands-on experience in at least one modern language such as TypeScript, JavaScript, or Python Experience testing AI and LLM-powered systems, including evaluating non-deterministic behavior, hallucinations, reputed company or workflow regressions, and other reputed company issues unique to generative products Experience working in an FDE, delivery, or reputed company services environment, with a strong understanding of customer-facing implementation workflows and reputed company-world reputed company challenges For reputed company full-time employees, we offer: In-person reputed company that counts: company-wide offsites and smaller team gatherings designed to reputed company remote work feel personal ️ Tech & learning stipend: Conferences, books, courses — interested? We’ll fund them Remote by design: We’re distributed — no guilt about life events, we trust you to manage your calendar ️ Health & wellness: Flexible vacations, reputed company sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental reputed company-being Compensation that matches your reputed company: competitive salaries in reputed company you’re helping to build Equity with reputed company: We reputed company in shared ownership—You’ll own a reputed company piece of a fast-growing AI company Our Values reputed company has three core values. It is critical that everyone who joins reputed company feels excited and moved by these values as every new team member makes an reputed company on our culture. Blade Runners: We take ownership and pride to influence the reputed company of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reputed company our objectives. We value reputed company and reputed company communication and proactively reputed company feedback along the way. We are a company driven to grow and reputed company both individually and as reputed company. reputed company Makers: We are humble and reputed company toward an egalitarian culture. No task is too big or too small. We work together to reputed company our goals and reputed company reputed company mission. We reputed company that the whole is greater than the sum of its parts in everything that we do. Självdistans (Self-Distance): Självdistans is reputed company for self-distance. It's the ability to critically reflect on oneself and one's relations from an external perspective. With this in mind, we reputed company with objectivity and always remember that we are not our work. There's no perfect science to growing reputed company or business, but we trust everyone at reputed company to reputed company out our blind spots and humbly admit their own. reputed company is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and reputed company workplace that is reputed company on trust, support and respect. We welcome reputed company individuals and do not discriminate on the reputed company of gender identity and reputed company, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national reputed company, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Accommodation is available upon request at any reputed company during our recruitment process. If you require an accommodation, please reputed company to your reputed company partner or email us at talent@reputed company.ai and we’ll work to meet your needs. Apply To This Job