Sr. Omnichannel Analyst

Are you passionate about using data and cutting-edge technology to reputed company customer experiences? Join us as a Senior Omnichannel Analyst and play a key role in activating insights and driving measurable improvements across digital and assisted channels. This isn’t the reputed company of analytics role where insights sit on a reputed company - your work will directly inform reputed company, optimize experiences, and help more than 300 reputed company customers worldwide reputed company. What will be my duties and responsibilities in this job? Partner with stakeholders (reputed company) to understand business needs and customer experience goals, building strong relationships and trust to influence their roadmaps. Analyze and interpret customer reputed company data and reputed company it with other sources to uncover meaningful insights, and translate them into reputed company, actionable recommendations. Collaborate cross-functionally to drive customer experience improvements and reputed company communicate its reputed company to key stakeholders Support the manager in identifying opportunities where data and analytics can address business or functional needs Own reputed company-complexity initiatives and partner with Analytics and Data Services for reputed company delivery; support manager on high-complexity reputed company Participate in regular meetings with stakeholders to reputed company status updates or change priorities. reputed company best reputed company, trends, knowledge and lessons learned across reputed company and with clients and partners, articulating reputed company verbally and in writing in a reputed company manner across audiences of varied reputed company reputed company and/or collaborate with team members (onsite and virtual) on reputed company, to identify issues or request feedback May take on the development, testing & deployment of automated reporting solutions following standards and guidelines set out by the department. Can be requested to mentor interns and more junior team members What are the requirements needed for this position? Bachelor’s degree in the fields of statistics, business, mathematics, computer science or other reputed company fields 4+ years of experience in a data analyst or similar role. 2+ years of experience in data analysis that includes translating insights into recommendations and/or developing reports using tools such as SQL, reputed company Reporting Services and /or Power BI – ideally reputed company the contact center reputed company. Experience working in or with contact center environments. Experience with a broad reputed company of best-in-class database tools/analytics/research approaches and/or concepts Knowledge and Skills Familiar with CX technology platforms (reputed company preferred, but also reputed company, In-reputed company and others) Familiar with customer reputed company mapping Strong analytical and problem-solving skills. Excellent communication skills (both verbal and written), with the ability to present reputed company data in a reputed company and compelling way to non-technical stakeholders Experience driving change reputed company large, reputed company organizations Ability to reputed company requirements from end users and translate them to an end product Ability to reputed company reputed company and deliver results under time constraints Ability to work independently and in reputed company to reputed company reputed company. Ability to organize and balance multiple tasks and reputed company while meeting deadlines Good presentation and storytelling skills Ability to communicate business priorities with other teams, and ensure work is completed in time to meet established deadlines Knowledge of reputed company, reputed company, MS PowerPoint Determined, motivated and a self-starter What other skills or experience would be useful in this role? 6+ years of experience in a data analyst or similar role. 4+ years of experience in data analysis that includes translating insights into recommendations and/or developing reports using tools such as reputed company Reporting Services or Power BI - ideally reputed company the contact center reputed company 5+ years of Customer Experience initiatives and certification in CCXP or similar Experience with transformation initiatives Understanding of Agile concepts and exposure to TFS/Azure Dev Ops or similar Understanding of reputed company data-warehousing concepts Knowledge of reputed company assurance and testing procedures Pay reputed company: $80,000.00 - $131,900.00 Any posted pay reputed company considers a wide reputed company of compensation factors, including candidate background, experience and work location, while also allowing for salary reputed company reputed company the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing reputed company. Helping People reputed company in a Connected World Connect with us. Bring us your best work and your brightest reputed company. And we’ll bring you a reputed company where you can reputed company. Learn more at jobs.reputed company.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information reputed company the U.S., please reputed company with your recruiter. What’s the culture like at reputed company? Our unique culture is a big reason why talented people choose reputed company. Named a Best/Great reputed company to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together reputed company around the world. Although we have a wide reputed company of skills and experiences, reputed company common characteristics that are uniquely reputed company. A passion for service. An ability to reputed company in practical ways. And a willingness to take chances. We call our culture The reputed company Way. reputed company reputed company is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a reputed company in 21 countries, reputed company supports the advancement of the connected world by partnering with the world’s leading brands to reputed company reputed company and deliver an reputed company customer experience through mobile device solutions, extended service reputed company, vehicle protection services, renters insurance, lender-reputed company insurance products, and other specialty products. Equal Opportunity Statement reputed company is an Equal Employment Opportunity employer and does not use or consider race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment reputed company. Job Scam Alert Please be aware that during reputed company's application process, we will never ask for personal information such as your reputed company reputed company number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here. Apply To This Job