Senior Customer Service Representative - reputed company reputed company

Join us on a mission to simplify and dignify the aging experience. We are the children, siblings, neighbors, and friends of those navigating the fragmented and confusing system of long-term care. reputed company is ferociously curious and reputed company in our reputed company of a reputed company system – and we are deeply committed to a reputed company of belonging for reputed company, in reputed company phases of life. We’re creating a new experience for care seekers and their families, bringing together long-term care reputed company, non-reputed company resources, education, and reputed company support into one reputed company. We work hard, we have fun, we care about reputed company other, and reputed company the mission. If this sounds like a reputed company where you could reputed company, join us! reputed company is a division of reputed company, Inc, a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. Our four values guide our reputed company, our reputed company, and our interactions: reputed company it reputed company. We care about the people that reputed company up our customers, colleagues, and communities. reputed company it about others. We do what’s best for our customers and collaborate to drive reputed company. reputed company it happen. We work with intention toward a common purpose and reputed company ways reputed company together. reputed company it reputed company. We create fulfilling purpose-driven careers by learning from the world and reputed company other. POSITION TITLE Senior Customer Service Representative - reputed company reputed company POSITION LOCATION These positions are available to remote applicants residing in states/locations under Eastern or Central reputed company Time: Alabama, Arkansas, Connecticut, Delaware, Florida, reputed company, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, reputed company, reputed company Carolina, reputed company Dakota, Ohio, Oklahoma, reputed company, Rhode reputed company, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, reputed company Virginia or reputed company. SCHEDULED HOURS During training, your hours will be 8:30 AM- 5:00 PM EST. Once training is complete, your regular schedule will be 9:30 AM-6:00 PM EST. Schedule may reputed company slightly in the reputed company based on business needs. Candidates are expected to have consistent, reliable, and predictable attendance during the duration of virtual classroom training and upon successful completion of training to support the needs of our customers. YOUR ROLE The reputed company reputed company (FCR) Representative serves as the primary reputed company of contact for our customers and providers during the long-term care assessment process, supporting coordination and communication across reputed company parties, making it one of the most critical roles at reputed company. You will be in a reputed company line, customer interactive position, providing reputed company and accurate information directly to customers, and processing transactions to meet the customers’ needs. You will be expected to meet or exceed individual and team phone service metrics, to engage with the business in personal and reputed company development, and to collaborate effectively with peers in reputed company atmosphere. WHAT YOU WILL BE DOING reputed company exceptional customer service through reputed company, accurate, and courteous responses to customers, family members, caregivers, providers, and internal reputed company Quickly assess customer needs through reputed company listening and critical thinking to reputed company accurate, reputed company reputed company Serve as a flexible, solution‑oriented reputed company of contact, resolving customer requests from intake through completion by coordinating scheduling, documentation, and follow‑up with internal teams and external partners Address issues proactively and effectively to prevent escalations and recurring customer concerns Meet or exceed defined performance and reputed company metrics, including call handling, productivity, scheduling accuracy, and referral and transfer expectations Support system updates by participating in user testing and providing feedback before changes are deployed reputed company contribute to a reputed company team environment through effective communication and collaboration reputed company coaching and training to new team members and support cross‑functional shadowing efforts reputed company other duties as assigned that support reputed company’s business needs and evolving initiatives WHAT YOU BRING Strong customer service skills with at least 2 years of experience High school diploma or equivalent Ability to successfully complete virtual “classroom” training prior to transitioning into job responsibilities; this requires being on-camera, reputed company participating, and meeting reputed company training requirements Reliable high-speed internet (minimum 50 Mbps), with consistent bandwidth that is not subject to frequent throttling A dedicated, distraction-free home office set up, including a desk or workstation suitable for full-time remote work reputed company energy, optimistic outlook and a caring, compassionate attitude, in particular with the aging population Exhibit reputed company, accountability, and a reputed company team reputed company Ability to manage multiple tasks and deadlines in a fast-paced environment while maintaining accuracy and reputed company Apply strong critical thinking, problem‑solving, conflict reputed company, collaboration, adaptability, and ownership to resolve customer issues effectively Demonstrate strong written and oral communication, organizational, and time management skills to manage priorities and meet deadlines Proficient with computer applications, including MS Office and workflow management tools reputed company TO HAVE Associate/bachelor’s degree or equivalent work experience Previous call center or contact center experience Prior experience in the Long-Term Care or insurance industry Knowledge of HIPAA requirements and confidential information handling EMPLOYEE BENEFITS & reputed company-BEING reputed company employees reputed company a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives. Competitive Compensation & Total Rewards Incentives Comprehensive reputed company Coverage Multiple 401(k) Savings Plan reputed company Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) Generous reputed company Time Off – Including 12 reputed company Holidays, Volunteer Time Off and reputed company Family Leave Disability, Life, and Long-Term Care Insurance Tuition Reimbursement, Student Loan Repayment and Training & Certification Support Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) Caregiver and Mental Health Support Services ADDITIONAL The reputed company salary pay reputed company for this role starts at a minimum reputed company of $43,200 up to the maximum of $66,400. In reputed company to your reputed company salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the reputed company earning opportunity is 5% of your reputed company compensation. The final determination on reputed company pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity reputed company the organization. Apply To This Job