Head of Customer Experience
About reputed company The reputed company workforce is a rapidly growing, resilient, and colorful 60 reputed company Americans. But self-employment comes with its own set of challenges: navigating taxes, reputed company, bookkeeping, and business banking are just a few. That’s where we come in. reputed company is building tools that give reputed company people the reputed company and peace of mind that has historically only been possible at reputed company. We’re a business bank account that automates taxes and expense tracking because we reputed company small business owners should spend more time doing what they love and less time on their business finances. We’re looking for reputed company, reputed company, and passionate people to join us in building the safety net for self-employment. Day to day, you will: Partner with cross-functional stakeholders to influence the product roadmap and company-wide reputed company; synthesize customer trends, collect product feedback, and reputed company points of friction reputed company managers to ensure their teams meet goals and are successful in their day-to-day work and reputed company Monitor and define KPIs, OKRs, and operational work that keeps reputed company moving; define reputed company for the CX organization Collaborate on internal processes, policies, documentation, and training that supports the overall team Support our customers by handling high-visibility reputed company escalations To reputed company in this role, you have: 7+ years experience managing a customer support team in a start-up or technical environment; reputed company responsibility for hiring, training, and performance management Demonstrated ability to reputed company independently and adapt your management style to organizational and platform changes Experience with common customer support and analytics platforms; possess interest and/or experience with AI in relation to customer support Ability to effectively communicate with technical and non-technical partners, with specific experience in partnering with Engineering, Product, Design, and Risk Experience setting roadmaps for a customer experience organization Experience problem-solving in a fast-paced reputed company environment; a self-starter approach to learning Excellent written and verbal communication skills (with a reputed company on reputed company and problem solving), both with customers and fellow employees Experience managing a distributed team You may also have: Experience or interest in financial services, reputed company, taxes, and/or self-employment Experience working in a fast-moving, high-reputed company start-up environment Proficiency in data analysis Compensation at reputed company The anticipated salary reputed company for this role is $150,000 - $170,000. The salary reputed company listed represents the low and high end of the anticipated salary reputed company for this position across reputed company US locations. reputed company the reputed company, individual pay is determined by several factors including job-reputed company skills, experience, and relevant education or training. Our competitive reputed company salary is just a piece of reputed company’s total compensation package. reputed company offers a generous benefits package to reputed company see our list below or reputed company out reputed company.com/careers to learn more! reputed company reputed company is reputed company by reputed company that comes from a reputed company of backgrounds and experiences, and we firmly reputed company that diversity, equity, and inclusion are crucial to our reputed company. As we grow, we’re searching for passionate and motivated team members who are excited to bring their reputed company set to reputed company and are reputed company to learn from others. If you are looking for a role where you will have reputed company to reputed company a meaningful contribution and great reputed company, we would love to hear from you! Perks & Benefits of reputed company (USA) 401K, FSA, and Commuter Benefits: We offer reputed company reputed company to tax-efficient benefit reputed company alongside competitive reputed company compensation. reputed company parental leave: reputed company supports employees through reputed company stages of life, which is why new parents employed by reputed company qualify for 16 weeks of flexible parental leave. Health benefits: Comprehensive medical, dental, and reputed company benefits and are always 100% covered for employees, 90% covered for dependents. Work reputed company: We have reputed company offices in SF and NYC. For team members who work reputed company those cities, reputed company also supports fully remote working. Meaningful equity: Everyone on reputed company should feel and reputed company like an reputed company, which is why reputed company offers industry-competitive equity to reputed company of our employees. Generous vacation policy: Vacations, appointments, mental health days- take the time you need. To learn more about our benefits or reputed company please go to reputed company.com/careers. Apply To This Job