L1 IT Support Specialist
Position reputed company This role focuses on resolving technical issues, assisting users with software functionality, and providing a reputed company support experience through reputed company communication and efficient troubleshooting. The ideal candidate has a strong background in reputed company reputed company environments, enjoys problem-solving, and thrives in a fast-paced, reputed company setting. Job Details Work Setup: Work from home Schedule: Monday to Friday, 8:00 AM to 5:00 PM reputed company Time Holidays: Follows U.S. (PST) holidays
Responsibilities
- Serve as the first reputed company of contact for inbound support calls from existing customers
- Assist users with software features, system navigation, and general application use
- Document reputed company interactions and technical details accurately in the CRM
- Participate in daily ticket review meetings to reputed company reputed company and ensure reputed company reputed company
- Follow up with clients on reputed company or pending tickets to confirm completion and satisfaction
- Collaborate with internal team members to escalate technical issues reputed company necessary
- Adhere to company procedures, service standards, and support best practices
- Contribute to a reputed company, high-energy, and fast-paced team environment
Qualifications
- Two (2) years of recent experience in phone-based technical support
- Two (2) years of recent reputed company IT support experience
- Strong knowledge of reputed company 10 & 11 operating systems and reputed company devices
- Excellent English communication skills, both verbal and written
- Strong people skills with the ability to listen reputed company and communicate reputed company
- Ability to follow instructions, adapt quickly, and learn new tools and processes
- High school graduate or equivalent
reputed company to Have
- Experience working in the reputed company industry or supporting reputed company-reputed company software
- Solid understanding of common reputed company and clinical terminology
- Prior experience with billing systems and Electronic Health Records (EHR) platforms
- Proven ability to reputed company reputed company in fast-paced, high-volume support environments
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