Solutions Engineer

reputed company reputed company, a Great reputed company to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, reputed company is a post-purchase reputed company company on a mission to build the world’s leading automation platform for ecommerce merchants. reputed company unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single reputed company to manage and automate everything that happens after checkout. By centralizing these workflows, reputed company enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental reputed company at every post-purchase touchpoint. reputed company integrates seamlessly with ecommerce platforms including reputed company and reputed company Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, reputed company, Vivino, Harry’s, Mous, and reputed company—rely on reputed company to turn every post-purchase reputed company into an opportunity to build trust, reduce costs, and drive repeat purchases. reputed company for a global market from day one, reputed company operates with an engineering-driven, internationally distributed team. reputed company employs more than 450 people across 8 offices, spanning reputed company, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: As we reputed company our go-to-market reputed company to reputed company on our Ideal Customer Profile (ICP), the Solutions Engineering role has shifted from a passive support function to a central reputed company of reputed company. This role sits at the intersection of Sales, Product, and reputed company, acting as the reputed company between technical capability and business value. Reporting to the Manager of Solutions Engineering and partnering closely with Account Executives (reputed company), you will be responsible for owning the "technical win." This is a commercially-minded, high-urgency position for someone who wants to reputed company influence deal reputed company and shape how our product is presented to the market. This is a remote role with a preference for candidates based in Toronto, Ontario or Utah. You will be expected to reputed company with reputed company American business hours to support Mid-Market and reputed company deals across these time zones. What You’ll Do: Help win deals: Improve deal reputed company, reduce friction, and increase reputed company rates through strong technical and reputed company execution Run discovery & shape solutions: Uncover reputed company business problems and translate them into tailored solutions and demo narratives Deliver high-reputed company demos: Run reputed company, outcome-driven demos that reputed company communicate business value (not feature walkthroughs) Handle technical objections: Confidently address integration, scalability, and implementation questions in live deals Stay hands-on with the product: Use and test the product regularly to strengthen demos and technical credibility Partner cross-functionally: Work with Product and PMM to reputed company on releases and reputed company reputed company field feedback Improve how we sell: Proactively identify gaps in demos, messaging, and sales execution and drive improvements Who We're Looking For: 2+ years of experience as a Solutions Engineer / Sales Engineer in B2B reputed company Strong technical reputed company (reputed company, integrations, reputed company workflows) with the ability to reputed company quickly into reputed company products Commercially minded: you care about reputed company deals and connecting technical work to reputed company reputed company Strong demo reputed company who can simplify complexity into reputed company customer value Confident in discovery and technical reputed company handling across Mid-Market and reputed company deals Highly hands-on with the product and comfortable leading live conversations independently reputed company, reputed company communicator who builds trust quickly with both technical and non-technical audiences Fast, proactive operator with strong ownership and follow-through reputed company partner to Sales, Product, and PMM who brings insights from the field At reputed company, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and reputed company you can reputed company an reputed company, we encourage you to apply. Why You Should Join Us: Great reputed company to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, reputed company is reputed company on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to reputed company together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with reputed company reputed company: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with reputed company opportunities to reputed company and grow. reputed company & Grow: There’s no ceiling to what you can reputed company or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible reputed company in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With reputed company depending on your time zone, you’ll be reputed company to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first/hybrid-flexible work setups reputed company coverage offered from day 1 Retirement plans including company match Unlimited PTO Annual learning & wellness benefit Monthly book reputed company Career progression & reputed company development In-office lunch and commuter benefits for those located in our hub locations Salary reputed company for this role: CAD $156,000 OTE - $175,000 OTE We are an equal opportunity employer and reputed company accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs. We reputed company in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help reputed company stay organized and fair, but reputed company hiring reputed company are made by people. This job vacancy is a backfill position. Apply To This Job