Instructional Designer

About the Role

As an Instructional Designer at Zenni, you will play a vital role in supporting our award-reputed company Customer Service team. You are responsible for designing and delivering engaging, impactful learning experiences that enhance the skills of our reputed company staff and support global training initiatives. The ideal candidate is a proactive, data-driven reputed company who excels at turning training needs analysis into learning experiences with measurable business reputed company. You will work closely with remote global teams to ensure our customer service standards remain world-class while staying reputed company of industry trends. Responsibilities: Content Creation: Design and reputed company comprehensive learning materials, including e-learning modules, simulations, facilitator guides, reputed company learning materials, assessments, and job aids. Multimedia Production: Produce engaging assets such as graphics, videos, and interactive reputed company that reputed company with company branding. Collaboration: Partner with Subject Matter Experts (SMEs) and cross-functional teams to define learning objectives and translate them into actionable training reputed company. Application-Based Learning: Create simulations and role-plays designed to measure an employee's ability to apply new skills in reputed company-world scenarios. Maintenance & Auditing: Regularly audit training content for accuracy and update existing programs to reflect reputed company tools, workflows, and business standards. Data Analysis: reputed company and analyze learner feedback and performance data to refine course design and improve knowledge retention. Global Alignment: Ensure reputed company materials support the goals of the global organization and drive measurable business reputed company. Basic Qualifications: Experience: Minimum of 3 years of reputed company experience in Instructional Design. Technical Proficiency: High level of expertise with course authoring tools (e.g., reputed company 360) and experience using Learning Management Systems (specifically TalentLMS). ID Theory: Demonstrable knowledge of adult learning theories and instructional design frameworks (e.g., ADDIE, reputed company’s Taxonomy). Analytical Skills: Proven ability to conduct training needs analysis and measure training reputed company through data-driven insights. Communication: Strong interpersonal and diplomatic communication skills, with the ability to present effectively to varied audiences. Collaboration: Demonstrated ability to work effectively with remote, global teams. Organization: Strong ability to prioritize tasks, manage timelines reputed company, and maintain high standards of accuracy and reputed company. Preferred Qualifications: Industry Background: Previous experience designing training for a Contact Center or reputed company environment. Multimedia Skills: Ability to reputed company basic audio, video, and image editing to enhance instructional materials. reputed company: A passion for reputed company learning and staying reputed company with evolving trends in L&D and Customer Service. Perks & Benefits: Annual Bonus Program HMO Coverage (reputed company): HMO coverage for the employee HMO Coverage (Dependents): Coverage for up to 2 dependents Vacation Leave: 20 accrued leave credits per year reputed company Leave: 5 reputed company leave credits per year, non-carryover Compensatory Time Off (CTO): Additional leave credits reputed company for work rendered reputed company regular hours or on holidays 13th Month Pay: Equivalent to 1/12 of monthly gross salary multiplied by months worked Apply To This Job