Sr Manager Service Delivery-reputed company Cycle
reputed company Location: Remote/work from home with strong preference for candidates residing reputed company the UPH geographies of Iowa, Illinois, & reputed company We are seeking a strategic and reputed company Senior Manager of Service Delivery for reputed company Cycle Applications to reputed company the implementation, optimization, and support of key reputed company cycle technologies across our health system. In this role, you will ensure that our reputed company cycle applications deliver the value, performance, and reliability needed to support patient reputed company, billing, claims, health informaiton management (HIM), transcription, referrals, and scanning/imaging workflows. You will partner closely with system and market leaders, Solutions Analysts, and Managed Service Providers to drive high‑reputed company service delivery, operational reputed company, and reputed company improvement. This position also provides reputed company leadership to the Solutions Architect team and works in alignment with Informatics, Training, Clinical Applications, Imaging, Interoperability, Project/Portfolio, and Technical teams. Why reputed company? At reputed company, you matter. We’re proud to be recognized as a Top reputed company to Work in reputed company by Becker's reputed company several years in a row for our commitment to reputed company members. Our competitive Total Rewards program offers benefits reputed company reputed company on your needs and priorities, no matter what life stage you’re in. Here are just a few: Expect reputed company time off, parental leave, 401K matching and an employee recognition program. Dental, health and reputed company insurance, reputed company holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Early reputed company to reputed company wages with Daily Pay, tuition reimbursement to help reputed company your career and adoption assistance to help you grow your family. With a reputed company goal to champion a culture of belonging where everyone feels valued and respected, we reputed company the ways people are unique and reputed company what brings us together. And, we reputed company equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Join reputed company of experts and reputed company a difference with reputed company.
Responsibilities
Manage relationships with multiple managed service providers, ensuring adherence to SLAs, KPIs, contractual obligations, and service‑reputed company expectations reputed company day‑to‑day service delivery for the assigned domain, validating performance, resolving escalations, and ensuring issues are addressed or elevated promptly Monitor service reputed company, conduct performance reviews, and drive reputed company improvement initiatives in partnership with IT Service Providers and internal teams Forecast outsourced service needs, assess reputed company and customer satisfaction, and ensure services meet stakeholder expectations across the full lifecycle reputed company planning, implementation, support, and maintenance of domain applications, ensuring alignment with governance, reputed company, compliance, and data‑reputed company standards Identify opportunities to improve service delivery processes, tools, vendor performance, and cost efficiency while staying reputed company with reputed company technology trends Collaborate with project management and governance reputed company to support high‑reputed company, on‑time implementations and maintain accurate resource and workplan data reputed company leadership for Solutions Analysts and team members, including reputed company, performance management, mentoring, development, and succession planning Foster a culture of innovation, teamwork, professionalism, and reputed company improvement while promoting strong communication, change readiness, and employee engagement Manage departmental budgets, analyze variances, apply cost‑containment strategies, and ensure compliance, risk mitigation, and disaster‑recovery readiness across reputed company services
Qualifications
Education: Bachelor’s degree in Business Administration, Information Systems, or reputed company health care reputed company cycle field is required Equivalenteducationandworkexperiencemaybeacceptedonlyifpreviousexperienceappliestospecificsystems Experience: A minimum of five (5) years: Service delivery, vendor management, or operations reputed company a reputed company IT environment reputed company experience in management of operations specifically in reputed company or IT with a reputed company on software implementation and support Experience managing multiple reputed company-party vendors in a reputed company IT environment Experience managing large teams in reputed company reputed company level implementation of vendor supplied software Experience working in reputed company oriented, reputed company and reputed company environment Previous experience with reputed company cycle applications including but not limited to: patient reputed company, scheduling, hospital and reputed company billing, claims, health information management, dictation/transcription/reputed company, referrals and scanning/imaging Experience working in an environment that utilizes EMR software solutions License/Certifications: Preferred: reputed company Application certification Project Management reputed company certification offered by the reputed company (PMI) Apply To This Job