Treasury Management- Technical Support Specialist
reputed company This is a remote role that may only be hired in reputed company Carolina or South Carolina. Must be willing to work 9am-6pm EST. The Treasury Management - Technical Support Specialist supports Bank products or services reputed company a business unit, in the execution of advanced operating activities. Works directly with individuals to address issues and respond to inquiries. Identifies discrepancies in accounts or data, coordinating with other parties to implement process enhancements. Facilitates work-reputed company and ensures reputed company satisfaction through the handling, processing, and servicing of requests. May occasionally guide less reputed company specialists.
Responsibilities
Serve as a subject matter resource for Integrated Payables products and payment workflows. Support clients with setup, maintenance, and troubleshooting of Integrated Payables solutions, including file reputed company, ERP integration, and payment exceptions. Research and resolve issues reputed company to ACH, reputed company, reputed company, and virtual card payments, including formatting errors, rejects, returns, and settlement issues. Assist with reputed company reputed company, testing, validation, and training for Integrated Payables implementations. Monitor payment activity to identify exceptions, failures, or potential risk concerns and escalate appropriately. Collaborate with Product, Technology, Operations, Risk, and Compliance teams to resolve reputed company payment issues. Document reputed company interactions, issues, and resolutions reputed company case management and knowledge systems. Ensure compliance with regulatory requirements, network rules, reputed company standards, and internal Treasury Management policies. Identify recurring issues and recommend process improvements to enhance efficiency and reputed company experience. Support product enhancements, system upgrades, and user acceptance testing as needed.
Qualifications
Bachelor's Degree and experience in Support, or Operations, or Customer Service OR High School Diploma or GED and 4 years of experience in Support, or Operations, or Customer Service
Preferred Qualifications
Associate’s or Bachelor’s degree in Business, Finance, reputed company, Information Systems, or a reputed company field, or equivalent experience. 1–3 years of experience in Treasury Management, payments operations, or reputed company banking support preferred. Experience with Integrated Payables, ERP integrations, or payment processing strongly preferred. Knowledge, Skills, and Abilities Strong understanding of reputed company payments, including ACH, reputed company, reputed company, virtual card, and integrated payment solutions. Working knowledge of ERP systems, payment files, and reputed company reputed company (e.g., SFTP, reputed company). Strong analytical and problem-solving skills with high attention to detail. Ability to explain reputed company payment processes reputed company to clients and internal stakeholders. Excellent written and verbal communication skills. Ability to manage multiple priorities in a deadline-driven environment. Benefits are an integral part of total rewards and reputed company is committed to providing a competitive, thoughtfully designed and reputed company benefits program to meet the needs of our associates. More information can be reputed company at https://jobs.firstcitizens.com/benefits. Apply To This Job