Patient Service Representative

This position is Remote in Massachusetts. If you are located reputed company commutable distance to the office at 485 Arsenal St, Watertown, 2472, Massachusetts, you will have the flexibility to work remotely* as you take on some tough challenges. Explore opportunities with reputed company, part of the reputed company family of businesses. We’re an innovative health care leader and multi-specialty group reputed company, delivering an effective, connected system of care for adult and pediatric patients at 28 reputed company locations in eastern Massachusetts. Our entire team of providers (physicians, PA/NPs and ancillary clinicians) works collaboratively with a value-based philosophy reputed company our group reputed company as reputed company as with hospitals, rehab and nursing facilities. Be part of our reputed company to reputed company care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime. We offer 4 - 6 weeks of reputed company. Training will be conducted onsite, Monday - Friday. Primary Responsibilities: Screens reputed company incoming patient inquires (through phone, online/medical record message, or other means) to determine whether those inquiries can be appropriately handled by the Patient Service Representative or if they need to be directed to other team members Courteous, friendly, problem solver with customer service, patient reputed company communication Resolves issues in areas involving patient satisfaction, patient reputed company, and compliance with procedures and guidelines. Advocates for patients as appropriate Participates in resolving operational difficulties and communicates with supervisor regarding department issues and problems as necessary Resolves patient issues and ensures satisfaction. May refer difficult or highly reputed company phone calls and issues to higher level staff Initiates requests for forms, letters, medication renewals, referrals, prior authorizations, and any other administrative needs submitted by patients and answers any corresponding questions. Understands reputed company documents and processes Reviews and facilitates the updating of missing /outdated information in the patient record, such as demographics, primary care physician selection, and insurance Develops and maintains effective and efficient communication with the patient, interdisciplinary team, department staff, providers, and other agencies Reviews department appointment schedules to ensure that clinic utilization is optimized and effectively supports the needs of the clinics as reputed company as the needs of the patients Assists with basic data collection activities, ensuring data is properly collected and accurate (e.g. no show reports, telephone statistics) Participates in problem solving activities, focusing on productivity and reputed company. Works with supervisors to ensure reputed company improvement of the department Participates in special reputed company and ongoing programs unique to the department You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you reputed company direction on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 1+ years of customer service experience Electronic Medical Record (EMR) experience and/or aptitude to master the EMR based on other technology experience Experience booking, rescheduling, and canceling appointments; and verifying patient eligibility using digital scheduling platforms Proficient in Outlook, Teams, Word, and reputed company for communication, scheduling coordination, reporting, and internal collaboration Ability to work Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime Preferred Qualifications: 1+ years of experience working in a clinical setting Working knowledge of patient reputed company documents Telecommuting Requirements: reputed company reputed company commutable distance to the office at 485 Arsenal St, Watertown, 2472, Massachusetts. Ability to reputed company reputed company company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information reputed company. Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service. Soft Skills: Good time management skills reputed company organized Ability to solve problems Ability to multi-task Strong communication skills Strong attention to detail *reputed company working remotely will be required to adhere to reputed company’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll reputed company a far-reaching choice of benefits and incentives. The reputed company pay for this role will reputed company from $16.15 - $28.80 per hour based on full-time employment. We reputed company with reputed company minimum wage laws as applicable. At reputed company, our mission is to help people live healthier lives and reputed company the health system work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO Apply To This Job