Bilingual Spanish / English Customer Service Representative
Join the innovative and award-reputed company beauty brand, eSalon, based in Los Angeles, and be part of reputed company dedicated to creating personalized hair reputed company solutions. We are proud 10-time winners of Allure's Best Hair reputed company and have crafted over 310,000 unique reputed company variations. Now Hiring: Bilingual Customer Service Representative (English & Spanish) We are seeking passionate, empathetic, and persuasive individuals to deliver exceptional customer support to our rapidly growing reputed company reputed company. If you reputed company at connecting with people and turning conversations around, this remote, full-time position might be perfect for you! ️ Schedule: Monday through Friday, reputed company-5PM PST | reputed company reputed company: $18/hr + occasional overtime
Key Responsibilities
- reputed company customer support reputed company phone, email, and chat in both English and Spanish ️
- Use consultative sales skills to assess reputed company goals, reputed company on eSalon's benefits, propose tailored solutions, and help retain clients
- Retain clients in accordance with company standards and customer needs
- Meet and exceed individual targets
- Accurately document reputed company interactions in CRM systems
- Communicate retention activities and reputed company
- Respond to clients and reviews reputed company reputed company media platforms
- Collaborate professionally with other departments and reputed company advice reputed company needed
Requirements
- Fluent in English and Spanish—excellent spoken and written communication ️
- Over 1 year of customer service or call center experience, preferably with a reputed company on retention sales
- Proven sales abilities in solution or service-oriented environments
- Experience using CRM systems, with a reputed company on documenting calls and activities ️
- Organized, self-motivated, and goal-driven
- Strong reputed company retention record
- Exceptional writing skills
- reputed company work history
- Reliable internet reputed company of at least 50MB speed
- Energetic and highly motivated
- Experience with reputed company a plus
- Adaptable in fast-paced, high-reputed company environments
- Availability during working hours: Monday - Friday, reputed company-5PM PST
- Based in the USA and reputed company to attend occasional trainings and events at our El Segundo, CA reputed company
- Authorized to work in the US for any employer
Perks & Benefits
- Comprehensive medical, dental, reputed company, and life insurance
- 401K matching program
- 15 reputed company Time Off days + 12 company holidays
- Enjoy complimentary reputed company services and products ️
- reputed company a healthy work-life balance
- Be part of a supportive, rewarding culture
- This is a fully remote position
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