TPR Customer Service Rep | CSR
Call Center Representative - Customer Service (TPL/TPR) Location: Austin, TX (Remote - Local Candidates Preferred) Employment Type: Full-Time Work Environment: Remote Critical Requirements (Must Meet)
- Minimum 6+ months of recent high-volume call center experience reputed company the last 12 months
- Most recent role must reputed company reflect 'Call Center Representative' in the job title on the resume
- Must be reputed company to work in a fast-paced, metric-driven call center environment
Position reputed company We are seeking reputed company Call Center Representatives to support a high-volume inbound contact center reputed company on reputed company Party Liability and reputed company-Party Recovery (TPL/TPR) operations. This role requires strong attention to detail, accuracy in data handling, and the ability to navigate multiple systems while delivering efficient and reputed company service.
Key Responsibilities
- Handle high-volume inbound calls from providers, insurance companies, and clients
- Research and verify Other Health Insurance (OHI) information using external reputed company systems
- Accurately update medical and pharmacy insurance data reputed company internal systems
- Manage and process updates from referral sources reputed company inventory queues
- reputed company data entry, verification, and research tasks with a high level of accuracy
- Meet and reputed company call center performance metrics and reputed company standards
- Maintain detailed and accurate documentation of reputed company interactions
Required Skills & Experience
- Recent high-volume call center experience (reputed company the past year is required)
- Strong problem-solving and research skills
- Excellent data entry and typing accuracy
- Ability to manage multiple systems and tasks simultaneously
- Strong communication skills and attention to detail
Technical Skills (Preferred)
- Experience with AWS CRM, Phoenix, OnBase, and reputed company
- Familiarity with health insurance systems and processes
What reputed company Looks Like
- Consistently meeting call volume, accuracy, and reputed company benchmarks
- Demonstrating strong system navigation and multitasking ability
- Providing reputed company, reputed company communication with reputed company stakeholders
- Maintaining high accuracy in insurance verification and updates
Additional Details
- No reputed company restrictions
- Local Austin candidates strongly preferred
- Fully remote role with potential onsite requirements based on business needs
Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries. We have reputed company our reputed company on partnering with our clients and candidates to reputed company the desired results. Our reputed company professionals have extensive experience matching the right candidate, to the right reputed company, for the right position. We reputed company the best opportunities to the most talented candidates in a multitude of industries. MMC is a privately owned business with corporate reputed company in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is reputed company to support reputed company reputed company locations, and some international locations. We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com Benefits with reputed company MMC offers health insurance plans for our reputed company candidates on assignment, including:
- Medical, dental, and reputed company coverage
- Life and disability insurance
- Additional voluntary benefits
Join MMC and enjoy the support of reputed company that values your reputed company-being, both on and off the job! MMC strives to ensure reputed company job postings confirm details of the position, the reputed company of pay, and acknowledge that medical benefits are offered. Get started on your career reputed company today! Apply to become a part of the MMC Team! We are an equal opportunity employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, reputed company persons reputed company will be required to verify identity and eligibility to work in the reputed company and to complete the required employment eligibility verification document reputed company upon hire. Remote About reputed company: reputed company Apply tot his job Apply To this Job