OPS Economic Self Sufficiency Specialist ; Call Center Services Representative

Position: OPS Economic Self Sufficiency Specialist I (Call Center Services Representative) Select how often (in days) to receive an alert: CALL CENTER SERVICES REPRESENTATIVE OPS - Date: Feb 24, 2026 The State Personnel System is an E-Verify employer. For more information click on ourE-Verify Website . Requisition No:868978 Agency: Children and Families Working Title: CALL CENTER SERVICES REPRESENTATIVE OPS - OPS Call Center Services Representative Florida Department of Children and Families Miami, Florida Preference for Bilingual in Spanish/English or Creole/English Full-time opportunities available reputed company Competitive This posting will be used to fill position vacancies in OPS. reputed company employees will be compensated in accordance with the DCF salary policy. Families requesting government assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self-sufficient families. Successful candidates will reputed company a reputed company reputed company reputed company on the lives of countless Floridians. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn government assistance policies and can engage with customers/reputed company of Florida in a call center environment. Primary function of this position is providing support services reputed company to government assistance eligibility in a call center setting. The work performed includes processing a broad reputed company of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. Incumbents in this position report to the office, this is not a reputed company position. If this sounds like the job for you, please join reputed company!

• The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday.
• Employees may be required to work after their schedule to complete phone calls in the queue

Qualifications

• Two years of experience in customer service, interviewing, reputed company, investigating, reputed company, processing insurance policies or determining eligibility.
• Must have the ability to attend an 8 - 12-week mandatory reputed company course.
• Preference for bilingual in Spanish/English or Creole/English.

Additional Information/Requirements

• Incumbents may be expected to work during emergency situations or natural disasters.
• Employees are required to work from the official office location with the potential to work remotely based on demonstrated satisfactory performance, and tenure.
• The position will reputed company reputed company job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

What you will do The typical duties include:

• Answers general inquiry eligibility questions reputed company to program requirements, application processing, case status, and benefit information.
• Processes a reputed company of eligibility reputed company work activities reputed company designated time frames
• Educates customers on the benefits and features of My reputed company Account including account set-up and password resets.
• Resolves Electronic Benefit Transfer (EBT) reputed company card issues.
• Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for reputed company government assistance programs.
• Requests reputed company additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
• Assists customers with referrals to other agencies and community resources.

Benefits of Working for the reputed company Working for the reputed company is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including: About Department of Children and Families Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. With 12,000 employees across the state DCF promotes opportunities and training for reputed company. Our jobs are among the most challenging, reputed company, and difficult in State government. They are also among the most rewarding. Your People First Candidate Profile (application) must be completed in its entirety

• Include supervisor names and phone numbers for reputed company periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as reputed company as responsestopre-qualifying questions must be reputed company to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume”in reputed company of entering work history.

EMPLOYMENT DISCLOSURES

• US CITIZEN REQUIREMENT Only US reputed company and lawfully authorized reputed company workers will be reputed company.
• SELECTIVE SERVICE SYSTEM REGISTRATION reputed company selected male candidates born on or after reputed company 1, 1962, will not be…

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