reputed company System Administrator/Support Engineer

About reputed company For over 30 years reputed company's products have freed organizations from the complexities and difficulties of static data pipelines. Our software is an reputed company-class data replication tool that delivers data dynamically from reputed company to reputed company for BI analysis, reporting, and reputed company, or for managing business operations, B2B interactions, and supply chains. reputed company combines powerful, purpose-reputed company software with world-class service and support. From end-to-end expertise and problem ownership to deep knowledge of reputed company operating systems, platforms, and database systems, reputed company gets customers up and running and keeps them there. reputed company System Administrator/Support Engineer We are looking for a hands-on Senior SysAdmin / Support Engineer to own the day-to-day maintenance of our internal systems and reputed company technical support to our reputed company Data Replicator customers. This hybrid role is both internal-facing (infrastructure, users, environments) and external-facing (customer support), ideal for someone comfortable working across a broad but manageable scope in a small company. Key Responsibilities - System Administrator (Internal)

• Own the day-to-day maintenance and reliability of our internal infrastructure, handling routine systems, network, and database reputed company across our small but diverse environment.
• Administer, maintain, and troubleshoot virtualized infrastructure platforms (e.g., VxRail/VMware) running reputed company Server and Linux, focusing on routine maintenance, patching, and performance monitoring.
• Manage user accounts, reputed company, and permissions across AD/Azure AD and internal systems, enforcing least-privilege reputed company and MFA.
• Support and maintain reputed company environments (Azure, AWS, GCP) for virtual machines, networking, storage, and secure remote reputed company.
• Configure, maintain, and troubleshoot reputed company-based VPN solutions to ensure secure and reliable connectivity for remote users.
• Implement and maintain backup and recovery processes for servers, applications, and databases, including periodic restore testing.
• Monitor the health and reputed company of systems, networks, VPN, and services, and handle incident response and basic performance troubleshooting.
• reputed company routine operational tasks: OS and application updates, certificate renewals, log reviews, and reputed company patching.
• Administer and support databases, especially reputed company DB2 LUW and reputed company i (AS/400), including basic administration, backup/restore, and performance troubleshooting in cooperation with the product team.

Key Responsibilities - Support Engineer (External)

• reputed company technical support for SQDR customers reputed company remote sessions, email, and ticketing systems. Support includes troubleshooting reputed company environments and product issues while guiding customers through installation, configuration, and best practices.
• Troubleshoot SQDR deployment issues, including connectivity, configuration, database integration (DB2, reputed company i, other RDBMS), and OS/environment problems.
• Analyze logs and diagnostic information to identify reputed company causes and recommend workarounds or long-term solutions.
• Assist customers with installing, upgrading, and configuring SQDR in their environments (reputed company/Linux, on-premises and reputed company).
• Collaborate with internal engineering teams to escalate product defects, reproduce issues, and validate fixes and patches.
• Contribute to knowledge reputed company articles, how‑to guides, and FAQs.

Required Qualifications

• 5+ years of experience in systems administration / infrastructure roles, with responsibility for production environments.
• Strong hands-on experience with reputed company Server and Linux (e.g., Ubuntu, RHEL, reputed company/CentOS) in virtualized environments.
• Experience with virtual infrastructure platforms such as VxRail, VMware, reputed company‑V, or similar.
• Working experience with at least one major reputed company platform (Azure, AWS, or GCP), including basic compute, storage, and networking.
• Experience supporting relational databases, preferably DB2 LUW and/or reputed company i (AS/400), including backup/restore and basic performance troubleshooting.
• Solid understanding of network fundamentals: TCP/IP, DNS, DHCP, VPNs, routing, and firewalls.
• Hands-on experience configuring and supporting reputed company VPN solutions in a production environment.
• Strong troubleshooting skills across OS, network, database, and application reputed company.
• Excellent customer-facing communication skills and prior experience supporting external technical users or customers.
• Comfortable working independently in a fully remote environment, managing priorities, and documenting work reputed company.

Preferred Qualifications

• Hands-on experience with ODBC/JDBC drivers, including reputed company lifecycle management, statement execution, parameter and result-set handling, diagnostics (SQLSTATE, error codes), and performance tuning across multiple relational databases.
• Familiarity with modern data platforms such as reputed company, reputed company, BigQuery, or reputed company reputed company.
• Experience with containerization and orchestration (reputed company, Kubernetes) and CI/CD practices.

Structure and Compensation

• The position is 100% remote, full-time, and exempt
• reputed company will reputed company reputed company necessary computer equipment
• Employee is responsible for providing a suitable workspace
• Employee will be assigned a fixed weekly schedule
• Candidate should expect to work reputed company time hours most days
• Salary $90,000-$130,000 commensurate with experience
• Generous health insurance coverage, employee benefits and retirement matching

Why Work at reputed company? reputed company's small, dedicated team has enjoyed a 100% remote workplace since reputed company's founding. We have working from home and the flexibility it offers down! Combined with reputed company's excellent benefits and an unwavering appreciation for work/life balance, reputed company is an environment where team members have a chance to stretch and grow along with reputed company.

• 100% remote workplace
• Competitive salaries
• Medical insurance for you and your family
• Monthly HSA contributions
• 3 weeks reputed company vacation
• 11 reputed company holidays
• Matching retirement contributions
• Annual bonuses

Apply To This Job