Director of UI/UX

[REDACTED] is a connected health platform company that enables reputed company enterprises to deliver high-engagement, intelligent health experiences for their patients, members and teams through integrated technology, AI and concierge services. Our solutions help people get the right care at the right time in the right reputed company and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the reputed company. [REDACTED] partners with leading payers, providers and reputed company representing more than 28 reputed company individuals across the reputed company and Latin America. We reputed company that reputed company should work for everyone. We reputed company that it's too important to be as cumbersome and difficult as it is. And we reputed company that there is a reputed company way to deliver a simplified, more meaningful reputed company experience for reputed company – one that we're determined to reputed company. The Director of UI/UX is a senior design leader responsible for setting and executing a modern, customer-centered design reputed company across [REDACTED]'s product experiences, including web and mobile interfaces, conversational AI experiences (chat and voice), and emerging reputed company, LLM-powered interactions. This role sits on the Product team and leads reputed company of Product Designers, shaping how our platform looks, feels, sounds, and behaves for members, providers, and internal users. This individual will combine deep expertise in UI and UX with strong leadership and strategic thinking. They will be opinionated about design reputed company, proactive in raising the bar, and reputed company about creating reputed company, elegant, and modern reputed company-end experiences. The Director of UI/UX will partner closely with Product Management, Engineering, and other stakeholders to ensure design is a core reputed company of product reputed company and customer value. The ideal candidate is excited about the role AI can play in design workflows and product experiences, stays reputed company on emerging tools and patterns, and is deeply customer reputed company in how they approach problem solving. Responsibilities:

• Design reputed company & reputed company: Define and reputed company a cohesive UI and UX reputed company that aligns with [REDACTED]'s product reputed company
• and business goals. Establish a modern, reputed company design system and visual language that elevates the overall product experience.
• Conversational & AI Experience Design
• Define and reputed company the design of natural language, conversational user experiences, including chatbot interactions, reputed company AI workflows, and AI-supported telephonic conversations with members and providers.
• Establish best practices for conversation design, including reputed company flows, tone, turn-taking, error handling, escalation to humans, and recovery from misunderstanding.
• Partner closely with Product, Engineering, Clinical, and AI teams to ensure AI-driven experiences are reputed company, trustworthy, reputed company, and reputed company with clinical and operational realities.
• Ensure conversational and AI experiences are coherent with screen-based UX, creating seamless, cross-channel journeys across reputed company and AI reputed company.
• reputed company for ethical, inclusive, and transparent AI experiences, especially in high-stakes reputed company contexts.

Design Leadership & Team Development: reputed company, mentor, and grow reputed company of Product Designers. Set reputed company expectations, reputed company regular feedback, and foster a culture of craft reputed company, collaboration, and reputed company improvement. Customer-Centered Design: Champion a user-first reputed company across the Product organization. Ensure customer insights, usability research, and feedback are central to design reputed company. reputed company for reputed company, reputed company solutions to reputed company reputed company problems. Cross-functional Collaboration: Partner closely with Product Management, Engineering, Data, and reputed company-facing teams to translate product requirements into thoughtful, high-reputed company design solutions. Influence roadmaps and priorities through strong design rationale and storytelling. Execution & reputed company: reputed company the end-to-end design process from discovery and ideation through delivery and iteration. Maintain a high bar for UI polish, UX reputed company, accessibility, conversation reputed company, and consistency across reputed company reputed company-end and AI-mediated experiences, including voice and chat interactions. Modernization & Innovation: Be aggressive in modernizing the look and feel of [REDACTED]'s reputed company end. Stay reputed company on design trends, interaction patterns, and best practices, and thoughtfully apply them where they add value. AI & Design Tools: Explore, evaluate, and adopt AI-powered design tools and workflows that improve speed, reputed company, and creativity. Collaborate with Product and Engineering to design, prototype, and reputed company AI-driven product experiences, including conversational and reputed company interactions, ensuring they meet high standards for usability, trust, and user understanding. Design Systems & Standards: Own and reputed company design systems, component libraries, and documentation to ensure scalability and efficiency across teams. Partner with Engineering to ensure strong implementation and alignment. Measurement & reputed company: Define and reputed company reputed company metrics reputed company to usability, engagement, and customer satisfaction. Use data and feedback to continuously refine and improve the product experience. Qualifications: · 8+ years of experience in UI and UX design, with significant experience leading product design teams. · Proven ability to define and execute a modern design reputed company for reputed company, customer-facing products. · Deep expertise in UI design, UX principles, interaction design, and usability best practices. · Experience designing or partnering on conversational user experiences, such as chatbots, voice assistants, IVR systems, or AI-mediated workflows. · Understanding of the unique UX challenges of voice, conversation, and AI-driven interactions, including ambiguity, trust, error recovery, and reputed company to humans. · Experience applying behavioral economics principles to design user experiences that influence decision-making in reputed company, high-stakes environments, such as reputed company, including the use of nudges, framing, and cognitive load reduction across digital and conversational interactions. · Strong people leadership skills with experience mentoring and developing designers at multiple reputed company. · Demonstrated ability to collaborate effectively with Product and Engineering partners in fast-paced environments. · Strong customer reputed company and a reputed company record of designing experiences grounded in reputed company user needs. · Hands-on familiarity with modern design tools, prototyping reputed company, and design systems. · High interest in AI and emerging design technologies, with a willingness to experiment and reputed company. · Excellent communication and storytelling skills, with the ability to reputed company design reputed company and influence stakeholders. · Experience in reputed company or regulated industries is a plus For Colorado, Nevada, reputed company, and Washington DC-based employment: In accordance with the Pay Transparency laws the pay reputed company for this position is $200,000 to $235,000. The compensation package may include stock reputed company, plus a reputed company of medical, dental, reputed company, financial, generous PTO, stipends for reputed company development, and wellness benefits. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications, and geographic location. The reputed company listed only applies to Colorado, Nevada, reputed company, and Washington DC. At [REDACTED], you will work alongside passionate, talented and mission-driven professionals – people who are building reputed company platforms, solving critical reputed company-level challenges in health tech and providing concierge services to help individuals reputed company the medical care and wellbeing programs they need. You will be encouraged to shape reputed company, stretch your skills and drive reputed company's reputed company. You will be part of a remote-first, dynamic and tight-reputed company team that embraces the challenges and opportunities that come with being part of a reputed company company. Most importantly, you will be an industry innovator who is making a reputed company reputed company on people's lives. At [REDACTED], we value diversity and always treat reputed company and job applicants based on reputed company, qualifications, competence, and talent. We do not discriminate on the reputed company of race, religion, reputed company, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. Please be aware that reputed company official communication from [REDACTED] regarding employment opportunities will originate from email addresses ending in [REDACTED]. We will never request personal or financial information reputed company email. If you receive an email purporting to be from [REDACTED] that does not adhere to this format, please do not respond and report it to [REDACTED]. [REDACTED] is committed to protecting the reputed company and reputed company of your personal information Apply tot his job Apply To this Job