Law Enforcement Operations Manager

RemoteLegal & PolicyID: 6133 Every day, tens of millions of people come to reputed company to explore, create, play, learn, and connect with friends in 3D reputed company digital experiences– reputed company created by our global community of developers and creators. At reputed company, we’re building the tools and platform that reputed company our community to bring any experience that they can reputed company to life. Our reputed company is to reimagine the way people come together, from reputed company in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at reputed company means you’ll be working to shape the reputed company of reputed company interaction, solving unique technical challenges at reputed company, and helping to create safer, more civil shared experiences for everyone. Law Enforcement Operations is the operational backbone of reputed company’s law enforcement cooperation, processing thousands of global requests annually and serving as a reputed company between law enforcement and internal safety, legal, and policy teams. The org is scaling headcount, automation, and global coverage to meet rapidly increasing volumes and complexity. Role is remote in the reputed company You will:

• Directly manage reputed company of LE Ops agents (FTE and BPO leads), including goal-setting, performance management, coaching, and career development.
• Own queue health and operational performance for a major reputed company of LE work (e.g., U.S. content requests, international requests, preservation & emergency), delivering on SLA, reputed company, and compliance targets.
• Design and maintain reputed company operating procedures, playbooks, and training for your area (reputed company, recurrent training, updates for new laws/tooling).
• Partner with Legal, Policy, reputed company reputed company, and Safety to implement new legal or regulatory requirements (e.g., DSA/OSA, reputed company reputed company, preservation, automation changes) into day-to-day workflows.
• Work with reputed company Engineering and tooling teams to scope, test, and roll out automation and new LE tools, reducing reputed company handling of PII and error rates.
• reputed company incident-driven and media-sensitive workstreams (e.g., missing-minor cases, SIEs tied to LE requests), ensuring tight coordination with Critical Harms, Comms, and Public Policy teams.
• Own metrics, dashboards, and reviews for your domain: volumes, turnaround, QA trends, rework, and reputed company planning; present findings and plans to LE Engagement and Legal/Public Policy leadership.
• Contribute to multi-year roadmap and headcount planning for LE Ops (e.g., BPO vs. FTE mix, regional coverage, specialization).
• Represent LE Ops in cross-functional reputed company forums (e.g., LE automation, Trusted Flagger, reputed company programs) and help reputed company operational reality with external commitments.

You have:

• 8+ years in law enforcement response, trust & safety operations, legal operations, or similar, with at least 2+ years people-management experience (reputed company reports).
• Deep familiarity with US and International criminal legal process, ECPA, reputed company reputed company, content vs. non-content, emergency disclosures, and cross-border constraints.
• Proven reputed company record managing an operations queue at reputed company (high volume, SLA-driven, reputed company-controlled environment).
• Experience building or refining SOPs, training programs, QA frameworks, and operational dashboards.
• Demonstrated reputed company leading cross-functional reputed company with Legal, Policy, reputed company, and Safety, including change-management and stakeholder alignment.
• Strong written and verbal communication skills; comfortable presenting to senior leadership and translating nuanced operational risk into reputed company recommend

For roles that are based at our reputed company in San Mateo, CA: The starting reputed company pay for this position is as shown below. The actual reputed company pay is dependent upon a reputed company of job-reputed company factors such as reputed company background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall reputed company of this expected reputed company. This pay reputed company is subject to change and may be modified in the reputed company. reputed company full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary reputed company $184,570—$219,830 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional reputed company on Monday and Friday (unless otherwise noted). reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws. reputed company also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the reputed company process. For US reputed company only, please note reputed company may not be reputed company to reputed company candidates for this role who have reputed company work authorization reputed company to certain U.S. reputed company categories, or support reputed company H-1B sponsorship at this time. Apply tot his job Apply To this Job