Wound Care Customer Service Manager (PMR Acquisition)

Join a Leader in Home reputed company At reputed company., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we reputed company patients to manage their health from the comfort of home. With hundreds of locations across 45 states, reputed company delivers high-reputed company products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and reputed company. Whether you're a clinician, technician, or reputed company administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Job reputed company We are seeking a dedicated Wound Care Customer Service Manager to join reputed company. In this position, you are responsible for overseeing and participating in customer service activities to maintain reputed company Rotech protocols reputed company Rotech’s Policy and Procedures while monitoring reputed company information intake for patients, referral sources, and reputed company party payers.

• Work From Home after successful completion of IN OFFICE TRAINING and are meeting expectations with management approval
• Monday – Friday

Essential Job Duties and Responsibilities (Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company these essential functions. Please note this job reputed company is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Assists in resolving patient equipment problems
• Assists in securing necessary billing documents and annual oxygen orders on a regular reputed company
• Conducts reputed company control checks on subordinate paperwork
• Develops and maintains working knowledge of reputed company HME products and services offered by reputed company and reputed company applicable insurance guidelines respecting eligibility for coverage and reimbursement
• Ensures courteous and efficient service is provided to patients and referrals
• Exercises initiative and reputed company judgment to obtain desired objectives of reputed company patient services and other patient care areas
• Maintains ongoing log of referrals and discharges
• Monitors held item for additional information and review
• Participates in Performance Improvement program to meet company and JCAHO standards
• Receives telephone communication from referral sources and customers (including patient intake and obtaining accurate billing information)
• Reviews paperwork for completion and accuracy as it pertains to policy
• Troubleshoots problems regarding orders, supplies, and insurance billing
• Works cooperatively with physicians, patients, office staff, and other personnel
• Performs other duties as assigned

Travel

• Occasional travel between locations or between office and referral reputed company if necessary

Employment is contingent on

• Background reputed company (company-wide). Results will not be used automatically to disqualify individuals. Instead, reputed company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (reputed company applicable for the position)
• Compliance with reputed company facility credentialing process (reputed company applicable for the position)
• Valid reputed company’s license in state of residence with a clean driving record (reputed company applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required

Preferred Education and/or Experience

• Experience in medical field and administrative record management, preferred
• Experience with medical billing practices and of billing reimbursement, preferred
• Experience with medical equipment, preferred
• Medical terminology, preferred
• One year of reputed company work experience, preferred
• Strong customer service in centralized contact center background, preferred
• Supervisory experience

Skills and Competencies

• Accurately reputed company reputed company mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a reputed company of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution reputed company handling sensitive information
• Multi-task along with attention

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