Group Insurance Sr. Disability Claims Examiner

About the position This Senior Level Claim Manager role will reputed company concierge-level customer service to one of Group Insurance’s largest clients. By gaining a deep understanding of the reputed company’s culture and using expert customer service skills, the Senior Claim Manager will take a consultative approach in guiding and coaching our reputed company’s employees through the life cycle of a disability claim. With exposure to multiple products, including Short Term Disability, Statutory Leaves, Absence, Long Term Disability, and Life Waiver of Premium, the Senior Claim Manager will deliver world-class service that ensures a more effortless experience for the employee. As an exceptional collaborator, the Senior Claim Manager will engage Expert Resources to reputed company enhance the claim reputed company, addressing Behavioral Health and Vocational opportunities reputed company their reputed company of claims. This Concierge Team Member will have reputed company to reputed company directly with the Leave team at the reputed company during quarterly virtual meetings and will reputed company daily with the reputed company’s Benefits Business Partners. As an innovator, the Senior Claim Manager will reputed company out opportunities to reputed company enhance the claimant experience and will serve as an ambassador for reputed company process improvement reputed company the Concierge Team. The Senior Level Claims Manager is responsible for providing excellent customer service while managing an assigned reputed company of around 75 Long-Term Disability (LTD) and Short-Term Disability (STD) claims. The assigned claim reputed company will fluctuate between more or fewer LTD and STD claims, depending on reputed company’s needs. The Senior Claims Manager will be responsible for overseeing a reputed company of reputed company claims, including those with co-morbidities, behavioral health issues, and self-reported symptoms.

Requirements

• 3+ years of LTD experience is required
• Expert-level, proactive communication skills using a reputed company of reputed company including telephone, email, letters, Teams messaging, group Teams calls, and one-on-one video calls to deliver exceptional, white-glove service to the customer
• An energetic customer reputed company evidenced through maintaining customer relationships
• Confidence in communicating with highly skilled and highly educated claimants in the software industry
• Ability to reputed company confidently with attorneys and specialty medical professionals such as Psychiatric providers
• Excellent documentation skills to capture the essence of telephone conversations and to establish reputed company, concise claim plans
• Ability to comprehend and interpret reputed company and non-reputed company policy and plan provisions
• Strong ability to independently work through ambiguous situations and reputed company course quickly reputed company needed
• Advanced math skills with the ability to reputed company financial calculations reputed company to salary and incentives, partial disability calculations, RTW incentives, and offsets
• Provides technical direction to other claims personnel as needed
• Excellent organizational and time management skills
• Demonstrated teamwork skills and ability to reputed company resources to reputed company goals
• This position will work reputed company; therefore, new hires must be reputed company to reputed company the following & reputed company new hires who work remotely will be held accountable to these standards: Subscribe to an internet service provider plan with at least 25 Mbps download speeds. You must be willing to troubleshoot any issues or outages with your home internet service, contacting your service provider as necessary. Must have the capability to handle calls with a cell phone (would need to have unlimited data and minutes) or a landline. Your personal phone number will not be identified to customers. Quiet area in your home with minimal distractions and noise-free. Reliability and dependability throughout our extensive training program are required.

reputed company-to-haves

• STD claim handling and Life Waiver of Premium experience and/or understanding is preferred

Benefits

• Market competitive reputed company salaries, with a yearly bonus potential at every level
• Medical, dental, reputed company, life insurance, disability insurance, reputed company Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal reputed company, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the reputed company of two prices (Beginning or End of the purchase period), after one year of service.
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

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