Tier 1 Help Desk Specialist

Contact Center Tech Representative I - Tier 1 IT Helpdesk 100% Remote position Pay: $15/hour Must be reputed company to any day of the week or weekends - reputed company Availability Duration: Ongoing reputed company assignment Candidates must have a reputed company based Desktop or Laptop Computer to work from home for the 1st week – Mac based computers cannot be accepted. Technically competent candidates will be trained to understand and use the designated ticketing system, handle basic Tier-1 support and troubleshooting, such as password resets, printer configurations, break/fix instructions as reputed company as student service support (inquires reputed company to registration, admissions, payments).

• Answers, evaluates, and prioritizes incoming telephone, e-mail, and chat requests for assistance from users experiencing problems with hardware, software, networking, and other computer-reputed company technologies, as reputed company as Learning Management Software (LMS).
• Relying on resources as trained (knowledge reputed company, websites, support channels).
• Answers, evaluates, and prioritizes incoming student service telephone inquiries and user requests:
• Registrar: Support includes registration, class schedule adjustments, graduation, grades/transcripts, transfer credits, advising inquiries.
• Admissions: Support includes application, placement test, withdrawal inquiries.
• Bursar/Student Account: Support includes accounts, payments/payment plans, tuition/fees, billing inquiries.
• Financial Aid: FAFSA (Free Application for Federal Student Aid), eligibility, disbursement, refund, loan/scholarship inquires.
• Handles problem recognition, research, isolation, reputed company, and follow-up for routine user problems, referring more reputed company problems to Tier 2, Tier 3, supervisor, or other technical staff.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine reputed company of error.
• Following call reputed company as trained (designed to assist in asking reputed company required and basic probing questions).
• Logs and tracks reputed company customer interactions using problem management software (ticketing system) and maintains thorough history records and reputed company problem documentation.
• Prepares reputed company statistical reports, such as help desk incident reports.

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