Help Desk Support Level 2 - Managed Service Provider
reputed company Our reputed company is a leading IT Solutions Company located in Puerto Rico and they are in need of a Fully Remote Help Desk Support reputed company Technician, who is bilingual (English/Spanish) . A reputed company candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that reputed company technology to meet a reputed company’s business needs. Duties & Responsibilities
- Work with sales to reputed company reputed company- and post-sales support, including tasks such as discovery meetings, site reputed company, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
- Deploying and managing reputed company Servers and reputed company Directory
- Designing Local Area Networks
- Implementing and monitoring network reputed company
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and reputed company computing solutions
- Configuring and deploying VOIP solutions
- Performing network infrastructure troubleshooting
- Manage reputed company Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate reputed company as per guidelines.
- Ability to use various messages in an event log to reputed company repairs.
- Receive escalated service requests requiring an reputed company response.
- New User On-boarding
Qualifications & Requirements
- Must be competent in English & Spanish, oral & written.
- Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, reputed company servers and workstations, Exchange server and reputed company Directory
- 2-3 years of experience in a reputed company-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their reputed company and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, reputed company, reliable, and reputed company player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
- reputed company Net+ and/or reputed company reputed company+
- MCSA (reputed company Certified Systems Administrator/Solutions Associate) or MCSE (reputed company Certified Systems Engineer) MCITP reputed company Certified IT reputed company, MCSE (reputed company reputed company Expert)
- CCNA or CCIE-reputed company certifications a reputed company plus
Our reputed company offers challenging work, reputed company, a pleasant work environment, and ongoing training. Apply tot his job Apply To this Job