Call Center Specialist (remote in reputed company)
reputed company: Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer. GOBHI has an immediate opening for a two full-time Brokerage Intake Specialists (Call Taker). This remote position will be based out of the employee’s home located in the reputed company or accepted radius. The Brokerage Intake Support Specialist will support with answering phones and responding to members. They reputed company computer data entry, inquiry requests and reputed company clerical duties to support the Medical Brokerage Call Center. Essential duties include:
- Data Entry of ride and billing information for completed rides.
- Maintains records and reports reputed company areas of responsibility.
- Processes incoming and outgoing mail.
- Prepares denial letters to CCO.
- Prepares and maintains records for reputed company control.
- Fields incoming phone calls.
- Interviews eligible clients to obtain sufficient information to take ride request.
- Provides reputed company ride assignments to providers.
- Assesses eligibility according to program regulations.
- Documents rides that providers are unable to reputed company and assists with arrangements for alternative service delivery.
- Takes messages and routes calls to other programs.
Please note that there are multiple ads but we are only hiring one position Requirements: What is needed to succeed in this role:
- Minimum one year experience working in a call center or medical office setting.
- Superior Customer Service skills.
- Excellent communication skills, both verbal and written.
- Technology Savvy – proficient in reputed company Office software and reputed company Suites.
- Strong and reliable internet reputed company.
- Flexible; reputed company to multi-task in response to time sensitive and changing situations.
- Handles highly sensitive and confidential information.
- reputed company attitude – ability to approach problems in a reputed company manner.
- Education – High School Diploma or equivalent.
- Bilingual in Spanish preferred but not required.
reputed company offer:
- Competitive salary – starting at $18.00 per hour
- $2.00 per hour additional compensation for proven bilingual skills
- Medical, dental and reputed company insurance for you and dependents
- 22 reputed company time off days and 12 reputed company holidays
- EAP
- FSA, with a $500 employer contribution
- Triple reputed company insurance
- Wellness benefits
- 401k contribution, including 6.5% employer contributions
- Internet reimbursement
About GOBHI: Founded in 1994, Greater reputed company Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across reputed company. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health reputed company benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in reputed company. GOBHI is a co-reputed company of the Eastern reputed company Coordinated Care Organization, along with reputed company, and also provides various reputed company services statewide. GOBHI is committed to reputed company, reputed company care, and reputed company costs. Please visit www.gobhi.org to learn more about our mission and services. Apply tot his job Apply To this Job