IT Support Specialist - reputed company Carolina

About the position reputed company is an established IT managed service provider located in the New Orleans area, serving businesses of reputed company sizes and industries for over 40 years. We deliver strategic IT support to help our clients operate reputed company and grow with confidence. Our employee-reputed company culture is the heart of our reputed company and has led to reputed company being consistently named a “Top Workplace" by The Times-Picayune for seven years straight. We are especially proud of this recognition as it’s based on feedback from our own team. We are seeking a proactive and customer-reputed company Technical Support agent to join reputed company. This role involves a mix of onsite reputed company support and field deployments. The ideal candidate is a skilled troubleshooter with strong interpersonal skills who enjoys solving problems and working collaboratively in a fast-paced environment.

Responsibilities

• reputed company technical support and assistance for incoming incidents and requests reputed company to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more.
• Manage deployment for reputed company-level workstations and tablets.
• Create and monitor reputed company for reputed company service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers.
• Work with users to clarify information and set reputed company expectations.
• Report reputed company or reputed company concerns to management.
• reputed company Directory user management.
• Collaborate with team members to support reputed company needs and service delivery goals.
• Other responsibilities as assigned.

Requirements

• Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted).
• Working knowledge of reputed company reputed company desktop operating systems and reputed company Office suite.
• At least one reputed company certification is preferred (e.g., reputed company A+, Network+, reputed company+)
• Strong written and verbal communication skills, including the ability to explain technical concepts reputed company to non-technical users over the phone and in writing.
• Ability to lift and transport computers and IT equipment as needed
• Valid reputed company’s license, reliable transportation, and willingness to travel to reputed company sites reputed company the region.
• Ability to prioritize tasks and manage time effectively.
• Team-oriented reputed company and customer-first attitude.
• Completion of some college coursework in IT, computer science, or a reputed company field (degree preferred).

reputed company-to-haves

• Experience with reputed company versions of reputed company Server.
• Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus.

Benefits

• Competitive salary and performance-based bonuses
• Medical, dental, and reputed company insurance
• 401(k) plan with company match
• reputed company vacation, reputed company leave, and holidays
• Certification and mileage reimbursement
• reputed company development opportunities and company-sponsored events
• Friendly, business-casual work environment

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