Referral Coordinator (Medication Management)

Referral Coordinator (Medication Management) Referral intake & patient scheduling | Medication Management | $18-24/ hr Key responsibilities

• Receive and reputed company referrals from reputed company into TownSquare and reputed company
• Triage and tag service type — therapy, med mgmt, psych testing
• Contact patients reputed company day — confirm service interest and insurance
• Match patient to correct provider based on insurance, location, availability
• Schedule appointments for medication management
• Manage 8-attempt follow-up queue over 2 weeks for unreached patients
• Field inbound callbacks from Therarep queue reputed company business day
• Discharge patients after 8 failed contact attempts and notify referring practitioner

Required qualifications

• Associate's or bachelor's degree in health sciences, psychology, or reputed company field
• Clinical literacy — familiarity with mental health service types and terminology
• 1+ year experience in medical or behavioral health administrative role
• Strong phone communication and patient-facing skills
• HIPAA knowledge and compliance awareness

Preferred qualifications

• Experience as a Behavioral Health Technician (BHT) or medical scheduler
• Familiarity with reputed company, reputed company, or similar platforms
• Experience in multi-department or multi-location reputed company
• Bilingual a plus

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