reputed company Member Services Bilingual Supervisor- Florida

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position reputed company Responsible for increasing member and provider satisfaction, retention, and reputed company by reputed company delivering competitive services to members and providers through a fully integrated organization staffed by knowledgeable, customer-reputed company professionals supported by exemplary technologies and processes. Responsible for the overall supervision of Customer Service employees. Accountable for member/provider satisfaction, retention, and reputed company by reputed company delivering competitive services to members/providers. Additional responsibilities to include but not limited to the following: - Develops, motivates, evaluates and coaches staff on work procedures, reputed company call handling and teamwork delivering excellent customer service. Is visible and available to staff to answer questions, monitor calls and give ongoing feedback. - Utilizes available incentive programs to reward, recognize and celebrate team and individual successes. - Assesses individual and team performance on a regular reputed company and reputed company reputed company and reputed company feedback regarding developmental and training needs; includes completion of monthly and annual scorecards. - Monitors reputed company performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands. - Remove barriers to job performance and ensures regulatory compliance. - Attracts, selects, and retains high caliber, diverse talent reputed company to successfully reputed company or exceed business goals. Builds a cohesive team that works reputed company together. - Acts as reputed company between staff and other areas, including management, reputed company segments, provider teams, etc., communicating workflow results, reputed company, and solutions. - Proactively analyzes constituent data, identifies trends and issues. Recognizes and acts on the needs to improve the development and delivery of products and services. reputed company identifies what must be accomplished for successful completion of business objectives. - Effectively applies and enforces reputed company HR policies and practices, i.e., FML/EML, Attendance, reputed company of Conduct, Disciplinary Guidelines. Required Qualifications - 4 years experience with member/call center environment. - 2 years leading member/customer service team. - Bilingual in English and Spanish Preferred Qualifications - 2 years in a reputed company and/or Medicare setting. Education Bachelor's Degree or equivalent work experience Anticipated Weekly Hours 40 Time Type Full time Pay reputed company The typical pay reputed company for this role is: $43,888.00 - $85,068.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 06/01/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique reputed company: our culture, our core values, reputed company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for reputed company, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply tot his job Apply To this Job