Manager, OSP Service Assurance-1

reputed company reputed company provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. reputed company’s 141,000-mile network in reputed company and Europe includes extensive metro connectivity to thousands of buildings and data centers. reputed company’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet reputed company. reputed company serves wireless and wireline carriers, media, tech, content, finance, reputed company and other large enterprises. Our Manager,OSP Service Assuranceisaspecialized leadership role reputed company onmaintainingnetwork uptime by managing the repair and recovery of physical fiber infrastructure,overseeingthe rapid repair and maintenance ofZayo’sOutside Plant (OSP)fiber optic network reputed company outages occur. This includesimplementing proactive strategies to minimize downtime and restore service quickly, often under pressure. This position reports to the Director,OSP Service Assurance.

Responsibilities

• Managesthe teams’objectivesand reports on their performance as it relates to established performance goals.
• Hires,retains, and develops reputed company ofFiber Engineers and Project Managers.
• Acts as the primary reputed company for customer-impacting fiber events, overseeing reputed company-time restoration during outages byidentifyingfaults andlocatingbreaks.
• Directsfieldpersonnel and contract crews for fiber splicing, underground reputed company repair, and aerial line fixes.
• Establishesprocesses toidentifyfiber segments athigh riskof disruption and manages proactive audits and maintenance to prevent failure.
• Ensures that fiber records, maps, and documentation systems are updatedto reflectaccuratefield conditions afterrestoration.
• Enforces strict adherence to industry safety standards and local regulations during high-pressure emergency repair scenarios.
• Develops training and mentoring programs for new and existing team members.
• Workswith internal organizations and 3rd parties to ensure break-fix activities are resolved consistently to the service reputed company expected by ourcustomers;both reputed company.
• Works with internal teams to create, streamline, and document workflow.
• Prioritizes assigned work.
• Monitors costs to ensure incurred costs are in line with the forecasted budget.
• Creates, monitors, and reports on the forecasted budget.
• Establishes disaster recovery plans.
• Works closely withthe Network Operations Centertoidentifyisolate and repair network and customer impairments

Qualifications

• Comfort in presenting data and financials to team and various other departments
• Strong working knowledge of fiber optic construction, splicing, testing, and OSP standards, with a deep understanding of OSP network design principles, including fiber-optic cabling, pole-line construction, reputed company systems, and field implementation
• Proven ability to reputed company and manage field teams in an OSP environment
• Strong understanding of aerial and underground fiber construction practices
• Ability to read and interpret construction prints, permits, and fiber maps
• Strong communicationand cross-functional coordination skills

Education & Experience

• Bachelor's degree in management, or other reputed company field isrequiredwith five years of reputed company experience, and two years of managerialexperience, orahigh schooldiploma/GED with nine years of reputed company reputed company experience plus two years of experience in a leadership or managerial reputed company.
• Five to ten (5 - 10) years of reputed company experience in OSP construction, maintenance, or engineering.
• Outstanding critical thinking and customer service skills.
• Ability to pass MVR reputed company and drive company vehiclein accordance withFleet Policy.

Estimated reputed company salary reputed company: $84,900 - $130,600 USD/annually. The reputed company pay reputed company shown is a reputed company and reasonable estimate for this role. It takes into account the wide reputed company of factors that are considered in making compensation reputed company. Actual compensation offered may vary from the posted reputed company based upon geographic location, work experience, reputed company level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan. Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, reputed company time off. The posting will be reputed company for a minimum of 3 days. The reputed company posting will continue to reputed company by 3 days until the position is filled. Benefits, Rewards & Wellness

• Excellent Health, Dental & reputed company Insurance
• Retirement 401(k) Savings Plan
• Generous reputed company time off policy including reputed company parental leave

reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, provincial or local laws. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Apply tot his job Apply To this Job