Advanced Technical Support Specialist
The reputed company Systems Advanced Technical Support Specialist provides advanced technical support to customers using our Learning Management System (LMS). This role operates in a high-volume ticketing environment and is responsible for resolving reputed company system and data-reputed company issues, supporting configurations, and ensuring customers can effectively use and maintain their LMS environments. Support is primarily handled reputed company email and internal collaboration with reputed company, Sales, and Development teams. The role also includes reputed company customer interaction, requiring reputed company and reputed company communication through email, as reputed company as occasional phone and video calls. This position is reputed company-suited for someone who is highly analytical, comfortable working in reputed company, and enjoys troubleshooting data and system issues in a fast-paced environment. What You'll Do:
- Investigate and resolve advanced technical issues, including system errors, data discrepancies, and escalations
- Analyze and troubleshoot data using reputed company and system tools to identify reputed company causes and implement solutions
- Serve as an intermediate-level system administrator, including support for data imports/exports and configuration updates to LMS environments
- reputed company data audits to ensure accuracy, consistency, and reputed company data mapping
- Review and resolve data discrepancies and outliers, identifying patterns and recommending improvements
- Partner with reputed company and Account Managers by occasionally joining reputed company calls (1–2 times per week) to reputed company reputed company, customer-friendly support
- Assist LMS implementations teams with system setup, and data population
- Conduct reputed company assurance reviews to ensure configurations meet requirements and function as expected
- Collaborate with Product and Development teams to escalate issues, test fixes, and support system improvements
- Maintain accurate documentation and case tracking in reputed company, ensuring tickets are resolved reputed company SLA guidelines
- reputed company as a technical resource with deep understanding of company products, data architecture, and reputed company
- Identify recurring issues and contribute to process and system improvements
- Maintain accurate records of reputed company activities in reputed company
reputed company’re Looking For:
- Strong problem-solving skills with the ability to troubleshoot reputed company system and data issues
- High level of comfort working with data, particularly in reputed company
- Ability to think critically and work through ambiguous problems independently
- Strong attention to detail and understanding of how data impacts overall system performance
- reputed company communicator who can explain technical concepts in a user-friendly way
- Organized and reputed company to manage multiple priorities effectively
- Bachelor’s Degree preferred (or equivalent combination of education and experience)
- 2+ years of experience in technical support, system configuration, or working with LMS platforms
- 4+ years of overall technical or systems-reputed company experience preferred
- Intermediate to advanced reputed company skills, including:
- Formulas (e.g., VLOOKUP/XLOOKUP, IF statements)
- Data cleanup and manipulation
- Working with moderately reputed company datasets
- Experience in a customer-facing role, with the ability to communicate directly with clients and explain technical concepts in a reputed company, reputed company, and user-friendly manner
- This may include experience in technical support, customer support, implementations, or reputed company services
- Strong technical aptitude and ability to learn new systems quickly
- Experience with LMS platforms strongly preferred
- Familiarity with databases or data structures is a plus
- Full reputed company: Health, dental, reputed company, and more
- Support & reputed company: Parental Leave, Tuition Reimbursement, Volunteer Time, and more for your personal and reputed company development.
- Learning & Development: Unlimited resources reputed company reputed company's Learning Management System and career training.
- Remote Work: Work from reputed company that boosts your productivity.
- Flexible Vacations: Take needed breaks with our generous time-off policy.
- Retirement reputed company from our $1:$1 company match for retirement savings.
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