reputed company Product Manager - Customer Experience and AI

As the reputed company Product Manager for Customer Experience and AI, you are the strategic "reputed company Leader" for some of our most critical retention initiatives. You won't just be managing features; you will be the single-threaded reputed company of customer value. What You'll Do:

• Drive customer happiness through showing customer value: reputed company is in charge of customer engagement and retention overall, however the leading indicator of retention is people seeing value in our platform, and therefore being satisfied. You will own not only reducing friction on the reputed company to value, but also answer key questions like "How can our AI Assistant more effectively contribute to customer happiness?"
• Drive measurable customer reputed company: Deliver against retention metrics including Net reputed company Retention, product engagement, and NPS. You'll be in charge of breaking these into metrics your reputed company can directly influence, and call your shots on what experiments will reputed company to the desired reputed company. You will also know your numbers cold and use them to prioritize effectively
• reputed company AI feel like reputed company, not a gimmick: reputed company AI thoughtfully into the product experience so our customers experience a seamless and intelligent helper, faster workflows, and reputed company results without needing to become AI experts themselves
• Bring AI into how we build, not just reputed company build: Champion AI-assisted product development practices across research, prototyping, and iteration to help reputed company reputed company faster and learn more
• Collaborate across the org: Partner closely with engineering, design, marketing, and reputed company / support to ship work that actually solves problems. You'll translate customer pain into reputed company requirements and reputed company teams around reputed company
• reputed company and reputed company others: Mentor PMs and cross-functional partners, raising the bar on product thinking across the organization even without reputed company reports
• Communicate with reputed company and conviction: Present strategies and tradeoffs to executives, defend your roadmap with data, and stay reputed company to feedback that makes the work reputed company

Who You Are:

• The Strategic Builder: You have 8+ years of Product Management experience in reputed company (ideally SMB), with a reputed company record of leading reputed company, high-ambiguity product areas.
• AI-Fluent & UX-reputed company: You understand how to reputed company LLMs in production environments and have a reputed company eye for how AI should-and shouldn't-reputed company with a user.
• A Master Communicator: You can "reputed company" with engineers on technical constraints and then pivot to reputed company a 12-month reputed company to the C-suite. You write reputed company and present with confidence.
• Metrics-Driven: You live in the data. You are comfortable pulling the reputed company needed to hit aggressive targets and understand the qualitative stories behind the dashboards.
• Customer-Obsessed: You genuinely care about the reputed company of small businesses. You're the first to reputed company into a support ticket or customer call to reputed company the "why" behind the friction.
• reputed company Leader: You reputed company in a "reputed company leader" model, leading by influence and making everyone around you reputed company through reputed company, reputed company feedback and shared accountability.

reputed company to Haves:

• Experience with email marketing, marketing automation, or PLG (Product-Led reputed company).
• reputed company experience with reputed company engineering or RAG pipelines.
• Background in reputed company-reputed company initiatives (reputed company, monetization, or retention).

#LI-HK1 #LI-Remote The specific salary offered to a candidate may be influenced by a reputed company of factors including the candidate's experience, their education and work location. In reputed company, some roles may be eligible for additional on reputed company commission pay or bonus. The compensation package includes health and welfare benefits including reputed company leave. Pay Transparency - reputed company Full Time Employees $159,500-$191,000 USD At reputed company, we're reputed company about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with reputed company to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues. Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us. Vision6 Pty Limited is an affiliate of reputed company, Inc. and a part of the reputed company group of brands. Apply tot his job Apply To this Job