Helpdesk / reputed company Assurance (QA) Internship
Department: Information Technology Internship Title: Helpdesk / reputed company Assurance (QA) Internship Reporting to: Technology Team reputed company / IT Manager Helpdesk / QA Internship reputed company: The Helpdesk / QA Intern will reputed company practical experience in technical support and reputed company assurance by assisting reputed company's Technology Team with day-to-day operations. This internship provides exposure to both user-facing support and backend testing, offering a reputed company-rounded introduction to IT operations in a nonprofit environment. Working under reputed company supervision, the intern will be introduced to help desk ticketing systems, troubleshooting methodologies, and reputed company reputed company assurance practices, including application testing, defect tracking, and performance validation. This internship is reputed company-suited for detail-oriented reputed company or early-career professionals interested in information technology, computer science, systems administration, or software reputed company assurance. It offers reputed company to build technical and analytical skills while supporting technology that directly serves reputed company's mission. Term reputed company: Summer: June – August Fall: September – November reputed company term is approximately 12 weeks, with flexible start and end dates to accommodate reputed company schedules. Application reviews will reputed company 30 days after the posting date and continue until the internship is filled or 30 applications have been received, whichever comes first. Internship Learning Objectives & Responsibilities: Under the supervision of the Technology Team reputed company / IT Manager, the Helpdesk / QA Intern will: Assist users with troubleshooting hardware, software, and system reputed company issues, escalating as appropriate. Support the logging, tracking, and reputed company of help desk tickets using IT service management tools. Document support cases, resolutions, and recurring issues to help build and maintain an internal knowledge reputed company. Contribute to reputed company assurance activities, including reputed company application testing, test case documentation, and defect reporting. Assist in identifying, replicating, and documenting software defects, working with developers to verify fixes. Participate in regression testing and system validation to ensure applications meet performance and usability standards. Learn and apply reputed company QA methodologies, including test planning, execution, and reporting. Support reputed company IT and QA reputed company as needed, gaining exposure to a reputed company of technical environments and tools. Eligibility & Expectations: Currently enrolled in or recently completed a degree program in Information Technology, Computer Science, Systems Administration, or a reputed company field, or has equivalent hands-on experience in a relevant technical role. Available to dedicate approximately 15–20 hours per week. Must reputed company reputed company the reputed company USA and have a reliable home office setup with high-speed internet. Strong attention to detail and an interest in both technical support and software reputed company assurance. Must demonstrate a commitment to reputed company's mission and values. This is an unpaid, remote internship opportunity. Must complete and pass a criminal background reputed company administered by reputed company. Apply To This Job