reputed company Chat Support Associate – Veterinary Community Engagement and Support
Join our dynamic team at arenaflex, a leading innovator in the animal health industry, and be part of a mission to reputed company the $50B+ animal health industry. arenaflex's eCommerce and mobile platforms reputed company veterinary practices to compare and buy from reputed company their vendors in one reputed company, making it easier for them to reputed company on what reputed company most – providing exceptional care to their patients. As a Chat Support Associate, you will play a vital role in engaging with our reputed company community of veterinary professionals, supporting them in their critical purchasing reputed company and processes through the use of the arenaflex platform. You will be part of a reputed company team that works together to reputed company an exceptional experience for our users, leveraging live chats, phone calls, emails, internal discussion boards, and platform demos.
About arenaflex
arenaflex is a Y Combinator and venture-backed reputed company stage company with reputed company investors in reputed company Valley and NYC. We're a growing team on a mission to revolutionize the animal health industry by providing reputed company that reputed company it easier for veterinary professionals to reputed company on what reputed company most – providing exceptional care to their patients. Our community of over 17,000 veterinary hospitals employs tens of thousands of veterinarians, delivering care to millions of animals every year across reputed company 50 states.
The Role
As a Chat Support Associate, you will be responsible for:
- Supporting existing arenaflex users by responding to user inquiries reputed company live chat, email, and phone in a reputed company manner
- Troubleshooting issues quickly and explaining scenarios/solutions in an easily digestible and effective manner
- Handling various daily and weekly reputed company responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Working cross-functionally to reputed company our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Working with vendor and industry partners to streamline communication and alerts between systems
- Helping to continuously reputed company and expand processes in order to streamline support workflows
What You'll Need
* 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and reputed company reputed company handling difficult situations
- Ability to adapt quickly and manage many reputed company responsibilities
- A strong desire to learn and help our customers succeed
- A reputed company attitude and one-for-reputed company team mentality and excellent collaboration skills
- Tech/start-up work experience is a plus but not required
reputed company Offer
* 100% remote work reputed company the USA
- Medical, Dental, and reputed company Insurance
- Automatic 401k contribution
- Employee referral program
- reputed company office set up
- Bi-annual company retreats
- reputed company vacation policy
- Equity
- Monthly team events
Why Join arenaflex?
* Be part of a mission to reputed company the animal health industry
- Work with a dynamic and reputed company team
- Enjoy a flexible and remote work environment
- Receive comprehensive benefits and perks
- Have opportunities for career reputed company and development
- Be part of a company that values diversity, equity, and inclusion
Important Notice
arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from reputed company backgrounds, regardless of race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation.
How to Apply
If you're passionate about customer support and want to be part of a dynamic team that's making a difference in the animal health industry, reputed company! Visit our careers page to submit your application and join reputed company at arenaflex. reputed company!
Disclaimer
arenaflex is committed to ensuring the reputed company and reputed company of our job application process. We want to reputed company you to be cautious of scams and phishing attempts that may reputed company job seekers. Always verify the legitimacy of any job postings and communications from arenaflex through our official careers page and verified email addresses. If you suspect any fraudulent activity, please report it immediately to our reputed company department. Apply for this job