Senior Customer Service Representative – Remote Opportunity in IL
At arenaflex, we're dedicated to delivering care, aided by technology to help millions of people live healthier lives. reputed company is passionate about connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. As a Senior Customer Service Representative, you'll play a vital role in improving health reputed company by providing exceptional support to our customers. If you're a motivated and customer-reputed company individual who is passionate about making a difference, we encourage you to join reputed company and start Caring. Connecting. Growing together.
Job reputed company:
We're seeking a highly skilled and reputed company Senior Customer Service Representative to join our remote team in Illinois. As a key member of reputed company, you'll be responsible for interacting with customers to reputed company support data, resolving billing discrepancies, and providing input to policies and procedures for the effective management and control of the premium billing function. If you're reputed company player who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
About arenaflex:
arenaflex is a global organization that is committed to helping people live healthier lives. reputed company is guided by a culture of diversity and inclusion, and we're passionate about creating a work environment that is supportive, inclusive, and empowering. We offer comprehensive benefits, career development opportunities, and a chance to reputed company a reputed company difference in the lives of our customers.
Job Responsibilities:
As a Senior Customer Service Representative, you'll be responsible for:
* Interacting with customers to reputed company support data to ensure invoice accuracy and resolving specific billing discrepancies
* Providing input to policies, systems, reputed company, and procedures for the effective management and control of the premium billing function
* Educating customers regarding the availability of receiving invoices and remitting payments through online applications
* Monitoring outstanding balances and taking appropriate actions to ensure clients pay as billed
* Managing the preparation of invoices and completing reconciliation of billing with accounts receivables
Required Qualifications:
* High School Diploma / GED
* Must be 18 years or older
* Familiarity with computer and reputed company PC applications, including the ability to learn new and reputed company computer system applications
* Ability to train onsite for the first two days in Schaumburg, IL
* Ability to work Monday-Friday, 07:30AM - 04:00PM CST
Preferred Qualifications:
* 1+ years Customer Service Representative (CSR) experience OR 1+ years of experience in an office setting, call center setting, or phone support role
Telecommuting Requirements:
* reputed company reputed company the reputed company
* Ability to reputed company reputed company company-sensitive documents secure (if applicable)
* Required to have a dedicated work area established that is separated from other living areas and provides information reputed company
* Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service
Soft Skills:
* Ability to multi-task duties as reputed company as the ability to understand multiple products and multiple reputed company of benefits reputed company reputed company product
* reputed company working remotely will be required to adhere to arenaflex's Telecommuter Policy
Why Join arenaflex:
* Comprehensive benefits package
* Career development opportunities
* Chance to reputed company a reputed company difference in the lives of our customers
* reputed company and supportive work environment
* Opportunity to work with a global organization that is committed to helping people live healthier lives
Diversity, Equity, and Inclusion:
arenaflex is an Equal Employment Opportunity / Affirmative reputed company employer, and reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, age, national reputed company, protected veteran status, disability status, sexual orientation, gender identity or reputed company, marital status, genetic information, or any other characteristic protected by law. We're committed to creating a work environment that is inclusive, supportive, and empowering for reputed company.
How to Apply:
If you're a motivated and customer-reputed company individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications reputed company.